---
description: Compare BMC Helix ITSM vs CA Service Desk Manager regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: BMC Helix ITSM vs CA Service Desk Manager Comparison
---

Breadcrumb: [Home](/) > [CRM Software for Startups ](/directory/3235/startup/software) > [BMC Helix ITSM \<span\>vs\</span\> CA Service Desk Manager](https://www.softwareadvice.ie/compare/184531/410996/bmc-helix-itsm/vs/ca-service-desk-manager)

# Compare BMC Helix ITSM vs CA Service Desk Manager

Canonical: https://www.softwareadvice.ie/compare/184531/410996/bmc-helix-itsm/vs/ca-service-desk-manager

> Detailed comparison between BMC Helix ITSM and CA Service Desk Manager. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | BMC Helix ITSM | CA Service Desk Manager |
| **Overall rating** | 4.1/5 | 3.5/5 |
| **Total Reviews** | 115 | 13 |
| **Starting Price** | - | - |
| **Free Trial** | Yes | - |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise) | Cloud, SaaS, Web-based, Windows (Desktop), Windows (On-Premise), Linux (On-Premise) |
| **Support** | Email/Help Desk | Email/Help Desk, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | - | Documentation |

## Key features

### BMC Helix ITSM

- API
- Activity Dashboard
- Activity Tracking
- Alerts/Notifications
- Approval Process Control
- Asset Tracking
- Change Management
- Configuration Management
- Dashboard
- Data Visualisation
- Generative AI
- Help Desk Management
- Incident Management
- Problem Management
- Support Ticket Management

### CA Service Desk Manager

- Change Management
- Dashboard
- IT Asset Management
- Incident Management
- Knowledge Base Management
- Knowledge Management
- Mobile App
- Multi-Channel Communication
- Support Ticket Management

## Links

- [View BMC Helix ITSM Profile](https://www.softwareadvice.ie/software/184531/bmc-helix-itsm)
- [View CA Service Desk Manager Profile](https://www.softwareadvice.ie/software/410996/ca-service-desk-manager)
- [View Original Comparison](https://www.softwareadvice.ie/compare/184531/410996/bmc-helix-itsm/vs/ca-service-desk-manager)

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