---
description: Compare SAP Service Cloud vs ServiceNow Customer Service Management regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: SAP Service Cloud vs ServiceNow Customer Service Management Comparison
---

Breadcrumb: [Home](/) > [Service Desk Software](/directory/4256/service-desk/software) > [SAP Service Cloud \<span\>vs\</span\> ServiceNow Customer Service Management](https://www.softwareadvice.ie/compare/184678/356274/sap-service-cloud/vs/servicenow)

# Compare SAP Service Cloud vs ServiceNow Customer Service Management

Canonical: https://www.softwareadvice.ie/compare/184678/356274/sap-service-cloud/vs/servicenow

> Detailed comparison between SAP Service Cloud and ServiceNow Customer Service Management. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | SAP Service Cloud | ServiceNow Customer Service Management |
| **Overall rating** | 4.5/5 | 4.4/5 |
| **Total Reviews** | 2 | 151 |
| **Starting Price** | - | - |
| **Free Trial** | - | - |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support | Email/Help Desk, FAQs/Forum, Knowledge Base, 24/7 (Live rep), Chat |
| **Training** | Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Key features

### SAP Service Cloud

- Activity Dashboard
- Assignment Management
- Call Routing
- Chat/Messaging
- Communication Management
- Contact Database
- Contact Management
- Data Import/Export
- Interaction Tracking
- Inventory Management
- Knowledge Base Management
- Monitoring
- Performance Management
- Self Service Portal
- Support Ticket Management
- Support Ticket Tracking
- Ticket Management

### ServiceNow Customer Service Management

- Activity Dashboard
- Assignment Management
- Call Routing
- Call Tracking
- Chat/Messaging
- Communication Management
- Computer Telephony Integration
- Contact Database
- Contact Management
- Data Import/Export
- Interaction Tracking
- Inventory Management
- Knowledge Base Management
- Monitoring
- Natural Language Processing
- Performance Management
- Self Service Portal
- Support Ticket Management
- Support Ticket Tracking
- Ticket Management

## Links

- [View SAP Service Cloud Profile](https://www.softwareadvice.ie/software/184678/sap-service-cloud)
- [View ServiceNow Customer Service Management Profile](https://www.softwareadvice.ie/software/356274/servicenow)
- [View Original Comparison](https://www.softwareadvice.ie/compare/184678/356274/sap-service-cloud/vs/servicenow)

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