---
description: Compare Anakage vs Freshservice regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Anakage vs Freshservice Comparison
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/4160/help-desk/software) > [Anakage \<span\>vs\</span\> Freshservice](https://www.softwareadvice.ie/compare/186781/436317/anakage-end-user-support-automation-platform/vs/freshservice)

# Compare Anakage vs Freshservice

Canonical: https://www.softwareadvice.ie/compare/186781/436317/anakage-end-user-support-automation-platform/vs/freshservice

> Detailed comparison between Anakage and Freshservice. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Anakage | Freshservice |
| **Overall rating** | 4.4/5 | 4.6/5 |
| **Total Reviews** | 31 | 791 |
| **Starting Price** | US$20.00 | US$19.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise) | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | Live Online, Webinars, Documentation | In Person, Live Online, Webinars, Documentation, Videos |

## Key features

### Anakage

- Activity Tracking
- Alerts/Escalation
- Analytics
- Asset Lifecycle Management
- Change Management
- Customisable Branding
- Email Management
- IT Asset Management
- Incident Management
- Inventory Management
- Prioritisation
- Problem Management
- Real-Time Chat
- Reporting & Statistics
- Reporting/Analytics
- Service Level Agreement (SLA) Management
- Single Sign On
- Surveys & Feedback
- Ticket Management
- Workflow Management

### Freshservice

- Activity Tracking
- Alerts/Escalation
- Analytics
- Asset Lifecycle Management
- Change Management
- Customisable Branding
- Email Management
- IT Asset Management
- Incident Management
- Inventory Management
- Prioritisation
- Problem Management
- Real-Time Chat
- Reporting & Statistics
- Reporting/Analytics
- Service Level Agreement (SLA) Management
- Single Sign On
- Surveys & Feedback
- Ticket Management
- Workflow Management

## Links

- [View Anakage Profile](https://www.softwareadvice.ie/software/186781/anakage-end-user-support-automation-platform)
- [View Freshservice Profile](https://www.softwareadvice.ie/software/436317/freshservice)
- [View Original Comparison](https://www.softwareadvice.ie/compare/186781/436317/anakage-end-user-support-automation-platform/vs/freshservice)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Anakage vs Freshservice Comparison","description":"Compare Anakage vs Freshservice regarding their features, reviews, pricing, specifications, screenshots & more.","url":"https://www.softwareadvice.ie/compare/186781/436317/anakage-end-user-support-automation-platform/vs/freshservice","about":[{"@id":"https://www.softwareadvice.ie/software/186781/anakage-end-user-support-automation-platform#software"},{"@id":"https://www.softwareadvice.ie/software/436317/freshservice#software"}],"breadcrumb":{"@id":"https://www.softwareadvice.ie/compare/186781/436317/anakage-end-user-support-automation-platform/vs/freshservice#breadcrumblist"},"@type":["WebPage","CollectionPage"],"@id":"https://www.softwareadvice.ie/compare/186781/436317/anakage-end-user-support-automation-platform/vs/freshservice#webpage","publisher":{"@id":"https://www.softwareadvice.ie/#organization"},"inLanguage":"en-IE","isPartOf":{"@id":"https://www.softwareadvice.ie/#website"}},{"name":"Anakage","description":"Anakage offers an end-user support automation platform for IT service desk teams. This solution is designed to help agents reduce support tickets at the source, maintain compliance, and automate high volume processes. It offers applications, called self-service cobots, that automate issue identification and improve service desk productivity. With the Anakage platform, businesses can monitor IT infrastructure analytics using custom dashboards. \n\n\nThis solution uses proactive cobots that run on endpoints which can detect and resolve complex issues before system users are affected. Additionally, the platform includes a self-service web portal where users can deploy Anakage cobots that resemble actual tech support agents. Within the portal, users can also access tech support documents, videos, and articles. An intuitive search feature allows users to search in relevant categories for assistance with existing issues. Other tools for administrators include user management with defined permissions, detailed data reports, and visitor analytics. \n\n\nPricing information is provided by Anakage. Support is available via phone or email.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/247730c5-da99-4e8a-a5e5-700497c52ff6.png","url":"https://www.softwareadvice.ie/software/186781/anakage-end-user-support-automation-platform","@type":"SoftwareApplication","@id":"https://www.softwareadvice.ie/software/186781/anakage-end-user-support-automation-platform#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.softwareadvice.ie/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":31,"ratingValue":4.4},"offers":{"price":"20","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Windows on premise"},{"name":"Freshservice","description":"Freshservice by Freshworks is an AI-powered, unified service operations platform built for agile enterprises that need to move fast without sacrificing control. Freshworks is named a Leader in the 2026 Gartner® Magic Quadrant™ for IT Service Management Platforms, recognition we believe reflects our strategic platform investments, product enhancements shaped by customer feedback, and strong visibility among ITSM buyers.\n\nBy bringing ITSM, ITOM, ITAM, and enterprise service management together on one platform with a shared data and context model, Freshservice reduces the fragmentation and tool sprawl that slow teams down, creating a more consistent source of truth across services, assets, and infrastructure. IT teams gain visibility into their environment through automated discovery, a robust CMDB for impact analysis and root cause resolution, and streamlined incident, problem, change, and major incident management. Beyond IT, Freshservice extends service delivery to HR, finance, and facilities, giving business teams a consistent and efficient service experience without requiring separate tools.\n\nFreshservice includes Freddy AI, a domain-specific AI layer that helps agents resolve issues faster, automates employee service requests, and gives leaders insights to make better decisions. Embedded across service workflows, Freddy AI acts as a force multiplier for teams by helping reduce repetitive work, accelerate resolution, and surface patterns and risks earlier. The result is faster, more informed service operations that help teams become more proactive while maintaining the governance and control the business requires.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/b606079a-349c-43b9-8690-fa1ab825b3cb.png","url":"https://www.softwareadvice.ie/software/436317/freshservice","@type":"SoftwareApplication","@id":"https://www.softwareadvice.ie/software/436317/freshservice#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.softwareadvice.ie/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":791,"ratingValue":4.6},"offers":{"price":"19","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Android, Platform ios, Platform ipad"},{"@type":"BreadcrumbList","@id":"https://www.softwareadvice.ie/compare/186781/436317/anakage-end-user-support-automation-platform/vs/freshservice#breadcrumblist","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Help Desk Software","position":2,"item":"/directory/4160/help-desk/software","@type":"ListItem"},{"name":"Anakage vs Freshservice","position":3,"item":"https://www.softwareadvice.ie/compare/186781/436317/anakage-end-user-support-automation-platform/vs/freshservice","@type":"ListItem"}]}]}
</script>