---
description: Compare Autotask PSA vs Salesforce Service Cloud regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Autotask PSA vs Salesforce Service Cloud Comparison
---

Breadcrumb: [Home](/) > [IT Management Software](/directory/4563/it-management/software) > [Autotask PSA \<span\>vs\</span\> Salesforce Service Cloud](https://www.softwareadvice.ie/compare/193903/363691/autotask-psa/vs/service-cloud)

# Compare Autotask PSA vs Salesforce Service Cloud

Canonical: https://www.softwareadvice.ie/compare/193903/363691/autotask-psa/vs/service-cloud

> Detailed comparison between Autotask PSA and Salesforce Service Cloud. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Autotask PSA | Salesforce Service Cloud |
| **Overall rating** | 4.2/5 | 4.5/5 |
| **Total Reviews** | 156 | 824 |
| **Starting Price** | - | US$25.00 |
| **Free Trial** | No | Yes |
| **Free Version** | No | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Documentation, Videos | Live Online, Webinars, Documentation, Videos |

## Key features

### Autotask PSA

- API
- Activity Tracking
- Asset Tracking
- CRM
- Configurable Workflow
- Contract/License Management
- Customisable Branding
- Customisable Templates
- Dashboard
- Document Management
- Email Management
- Live Chat
- Project Management
- Real-Time Data
- Real-Time Reporting
- Reminders
- Scheduling
- Single Sign On
- Support Ticket Management
- Surveys & Feedback

### Salesforce Service Cloud

- API
- Activity Tracking
- Asset Tracking
- CRM
- Configurable Workflow
- Contract/License Management
- Customisable Branding
- Customisable Templates
- Dashboard
- Document Management
- Email Management
- Live Chat
- Project Management
- Real-Time Data
- Real-Time Reporting
- Reminders
- Scheduling
- Single Sign On
- Support Ticket Management
- Surveys & Feedback

## Links

- [View Autotask PSA Profile](https://www.softwareadvice.ie/software/193903/autotask-psa)
- [View Salesforce Service Cloud Profile](https://www.softwareadvice.ie/software/363691/service-cloud)
- [View Original Comparison](https://www.softwareadvice.ie/compare/193903/363691/autotask-psa/vs/service-cloud)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Autotask PSA vs Salesforce Service Cloud Comparison","description":"Compare Autotask PSA vs Salesforce Service Cloud regarding their features, reviews, pricing, specifications, screenshots & more.","url":"https://www.softwareadvice.ie/compare/193903/363691/autotask-psa/vs/service-cloud","about":[{"@id":"https://www.softwareadvice.ie/software/193903/autotask-psa#software"},{"@id":"https://www.softwareadvice.ie/software/363691/service-cloud#software"}],"breadcrumb":{"@id":"https://www.softwareadvice.ie/compare/193903/363691/autotask-psa/vs/service-cloud#breadcrumblist"},"@type":["WebPage","CollectionPage"],"@id":"https://www.softwareadvice.ie/compare/193903/363691/autotask-psa/vs/service-cloud#webpage","publisher":{"@id":"https://www.softwareadvice.ie/#organization"},"inLanguage":"en-IE","isPartOf":{"@id":"https://www.softwareadvice.ie/#website"}},{"name":"Autotask PSA","description":"Autotask PSA is an IT business management platform consisting of a service desk, project management, account management, documentation management, time tracking and billing, contracts, resource management, inventory and procurement, and reporting. \n\n\nAutotask allows supervisors to configure workforce security levels and time off policies and use the dispatch calendar to handle service calls, to-do lists and appointments. The file protection portal lets administrators set up rules to handle data backups and file restoration, whilst maintaining compliance with HIPAA and SOC2 guidelines. Additionally, users can manage inventory across multiple locations and check item availability when creating new contracts, projects or tickets.\n\n\nAutotask facilitates integration with several third-party solutions, such as Quickbooks Online, leading RMMs, and more. Pricing is available on request and support is extended via live chat, documentation, email and phone.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/f4d24a2c-dcdf-487a-9b3d-4a97ba1478c8.png","url":"https://www.softwareadvice.ie/software/193903/autotask-psa","@type":"SoftwareApplication","@id":"https://www.softwareadvice.ie/software/193903/autotask-psa#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.softwareadvice.ie/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":156,"ratingValue":4.2},"operatingSystem":"Cloud, Android, Platform ios, Platform ipad"},{"name":"Salesforce Service Cloud","description":"Salesforce Service Cloud is a customer service platform designed to support organizations in managing interactions across multiple channels. It provides tools for various service teams, including contact centers, field service operations, HR departments, and IT service teams. The platform focuses on enhancing customer interactions.\n\nKey features include omni-channel support, centralized case management, and AI capabilities that automate routine tasks, allowing service representatives to address more complex issues. It integrates digital channels, connects phone systems with CRM data, and offers self-service portals for around-the-clock customer support. The platform also includes a centralized knowledge management system, providing access to a digital library for both agents and customers.\n\nService Cloud provides analytics and data insights to help service leaders make informed decisions. Field service tools support workforce productivity by streamlining operations. The platform's unified structure ensures customer information is connected, enabling consistent support experiences.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/95fe3cf2-6a07-466a-9c28-c1157335dcc4.jpg","url":"https://www.softwareadvice.ie/software/363691/service-cloud","@type":"SoftwareApplication","@id":"https://www.softwareadvice.ie/software/363691/service-cloud#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.softwareadvice.ie/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":824,"ratingValue":4.5},"offers":{"price":"25","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Android, Platform ios, Platform ipad"},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"IT Management Software","position":2,"item":"/directory/4563/it-management/software","@type":"ListItem"},{"name":"Autotask PSA vs Salesforce Service Cloud","position":3,"item":"https://www.softwareadvice.ie/compare/193903/363691/autotask-psa/vs/service-cloud","@type":"ListItem"}],"@id":"https://www.softwareadvice.ie/compare/193903/363691/autotask-psa/vs/service-cloud#breadcrumblist"}]}
</script>