Autotask PSA vs Freshservice Comparison

Autotask PSA

Autotask PSA is an IT business management platform consisting of a service desk, project management, account management, documentation management,... Learn more

Target size

Freshservice

Freshservice is a cloud-based IT Help Desk and service management solution that enables organizations to simplify their IT operations. The solution... Learn more

Target size

Autotask PSA

Overall rating

4.3
(134 reviews)

Features rating

Value for Money
4
Features
4.2
Ease of Use
3.9
Customer Support
4.1
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Freshservice

Overall rating

4.5
(573 reviews)

Features rating

Value for Money
4.4
Features
4.3
Ease of Use
4.5
Customer Support
4.6
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Autotask PSA
  • Free Version
  • Free Trial
Freshservice
Not provided by vendor
  • Free Version
  • Free Trial
Autotask PSA
  • Cloud-based
  • On-premise
Freshservice
  • Cloud-based
  • On-premise
Autotask PSA
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Freshservice
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat