Vonage Contact Center vs NICE CXone Comparison

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Overview

Vonage Contact Center

Vonage Contact Center for Salesforce is #1 for Salesforce AppExchange user reviews, with a 4.9/5 Salesforce AppExchange rating. The solution delivers... Learn more

Target size

Images

View 5 images

NICE CXone

Organizations around the world are striving to deliver the ultimate customer experience, strengthen brand value, and boost efficiency. NICE CXone... Learn more

Target size

Images

View 5 images

Reviews

Vonage Contact Center

Overall rating

4.3

(67 reviews)

Features rating

Value for Money

4.2

Features

4.3

Ease of Use

4.3

Customer Support

4.4

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NICE CXone

Overall rating

4.2

(572 reviews)

Features rating

Value for Money

4.0

Features

4.1

Ease of Use

4.2

Customer Support

4.0

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Pricing

Vonage Contact Center

Free Version
Free Trial

NICE CXone

Not provided by vendor

Free Version
Free Trial

Deployment

Vonage Contact Center

Cloud-based
On-premise

NICE CXone

Cloud-based
On-premise

Support

Vonage Contact Center

Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live rep)
Chat

NICE CXone

Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live rep)
Chat

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