Vonage Contact Center vs Genesys Cloud CX Comparison

Vonage Contact Center

Vonage Contact Center for Salesforce is #1 for Salesforce AppExchange user reviews, with a 4.9/5 Salesforce AppExchange rating. The solution delivers... Learn more

Target size

Genesys Cloud CX

Genesys Cloud CX™ cloud contact center software transforms your customer experience. It connects data across teams, tools, interactions so you have... Learn more

Target size

Vonage Contact Center

Overall rating

4.3
(67 reviews)

Features rating

Value for Money
4.2
Features
4.3
Ease of Use
4.3
Customer Support
4.4
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Genesys Cloud CX

Overall rating

4.4
(235 reviews)

Features rating

Value for Money
4.1
Features
4.2
Ease of Use
4.4
Customer Support
4.0
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Vonage Contact Center
  • Free Version
  • Free Trial
Genesys Cloud CX
Not provided by vendor
  • Free Version
  • Free Trial
Vonage Contact Center
  • Cloud-based
  • On-premise
Genesys Cloud CX
  • Cloud-based
  • On-premise
Vonage Contact Center
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Genesys Cloud CX
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat