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Vonage Contact Center vs Contact Center as a Service (CCaaS) Comparison

Vonage Contact Center

Vonage Contact Center for Salesforce is #1 for Salesforce AppExchange user reviews, with a 4.9/5 Salesforce AppExchange rating. The solution delivers... Learn more

Target size

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Contact Center as a Service (CCaaS)

Evolve IP’s omnichannel contact center helps organizations manage voice, telephonic, email and other communications on a centralized portal. The... Learn more

Target size

Images

Vonage Contact Center

Overall rating

4.3
(69 reviews)

Features rating

Value for Money
4.3
Functionality
4.3
Ease of Use
4.3
Customer Support
4.4
View all reviews
Contact Center as a Service (CCaaS)

Overall rating

4.0
(22 reviews)

Features rating

Value for Money
3.8
Functionality
3.9
Ease of Use
3.9
Customer Support
4.1
View all reviews
Vonage Contact Center
  • Free Version
  • Free Trial
Contact Center as a Service (CCaaS)
Not provided by vendor
  • Free Version
  • Free Trial
Vonage Contact Center
  • Cloud-based
  • On-premise
Contact Center as a Service (CCaaS)
  • Cloud-based
  • On-premise
Vonage Contact Center
  • Email/Help Desk
  • FAQs/Forum
  • Phone Support
  • 24/7 (Live rep)
Contact Center as a Service (CCaaS)
  • Email/Help Desk
  • FAQs/Forum
  • Phone Support
  • 24/7 (Live rep)

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