---
description: Compare DialedIn CCaaS vs Primo Dialler regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: DialedIn CCaaS vs Primo Dialler Comparison
---

Breadcrumb: [Home](/) > [Cloud PBX Software](/directory/4757/cloud-pbx-software/software) > [DialedIn CCaaS \<span\>vs\</span\> Primo Dialler](https://www.softwareadvice.ie/compare/20027/61369/chasedata/vs/primo-dialler)

# Compare DialedIn CCaaS vs Primo Dialler

Canonical: https://www.softwareadvice.ie/compare/20027/61369/chasedata/vs/primo-dialler

> Detailed comparison between DialedIn CCaaS and Primo Dialler. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | DialedIn CCaaS | Primo Dialler |
| **Overall rating** | 4.8/5 | 4.8/5 |
| **Total Reviews** | 330 | 108 |
| **Starting Price** | US$25.00 | US$35.00 |
| **Free Trial** | No | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Windows (Desktop) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat | 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation |

## Key features

### DialedIn CCaaS

- Alerts/Escalation
- Auto-Dialer
- Automatic Call Distribution
- CRM
- Call Centre Management
- Call Logging
- Call Scripting
- Campaign Specific Caller ID
- Computer Telephony Integration
- FCC Compliance
- Inbound Call Centre
- Lead Management
- List Management
- Live Chat
- Manual Dialer
- Outbound Call Centre
- Predictive Dialer
- Progressive Dialer
- Queue Management
- Reporting/Analytics

### Primo Dialler

- Alerts/Escalation
- Auto-Dialer
- Automatic Call Distribution
- CRM
- Call Centre Management
- Call Logging
- Call Scripting
- Campaign Specific Caller ID
- Computer Telephony Integration
- FCC Compliance
- Inbound Call Centre
- Lead Management
- List Management
- Live Chat
- Manual Dialer
- Outbound Call Centre
- Predictive Dialer
- Progressive Dialer
- Queue Management
- Reporting/Analytics

## Links

- [View DialedIn CCaaS Profile](https://www.softwareadvice.ie/software/20027/chasedata)
- [View Primo Dialler Profile](https://www.softwareadvice.ie/software/61369/primo-dialler)
- [View Original Comparison](https://www.softwareadvice.ie/compare/20027/61369/chasedata/vs/primo-dialler)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"DialedIn CCaaS vs Primo Dialler Comparison","description":"Compare DialedIn CCaaS vs Primo Dialler regarding their features, reviews, pricing, specifications, screenshots & more.","url":"https://www.softwareadvice.ie/compare/20027/61369/chasedata/vs/primo-dialler","about":[{"@id":"https://www.softwareadvice.ie/software/20027/chasedata#software"},{"@id":"https://www.softwareadvice.ie/software/61369/primo-dialler#software"}],"breadcrumb":{"@id":"https://www.softwareadvice.ie/compare/20027/61369/chasedata/vs/primo-dialler#breadcrumblist"},"@type":["WebPage","CollectionPage"],"@id":"https://www.softwareadvice.ie/compare/20027/61369/chasedata/vs/primo-dialler#webpage","publisher":{"@id":"https://www.softwareadvice.ie/#organization"},"inLanguage":"en-IE","isPartOf":{"@id":"https://www.softwareadvice.ie/#website"}},{"name":"DialedIn CCaaS","description":"DialedIn is a cloud-based Contact Center as a Service (CCaaS) solution designed to optimize outbound, inbound, and blended call center operations for businesses of every size and in every industry. Developed with customer feedback at its core, DialedIn is more than just a call center software—it's a comprehensive solution that evolves with your business. With fast deployment, automatic upgrades, and exceptional customer support, DialedIn helps users stay ahead in a competitive landscape.\n\nTailored for teams of all sizes, DialedIn offers businesses with advanced dialing capabilities, including auto, predictive, preview, and progressive dialing, ensuring that every call is handled efficiently. \n\nDialedIn CCaaS offers a range of key features designed to enhance operational efficiency and user satisfaction. Fast &amp; Easy Deployment ensures that users are up and running in minutes, not days, minimizing downtime. The Ease of Use is highlighted by an intuitive interface that requires minimal training, allowing teams to focus on what matters most—delivering exceptional customer service. Smart Call Routing automatically directs calls based on language preference, skill set, and other customizable rules, enhancing customer experience and agent productivity. Additionally, Zero-Coding Integrations allow for seamless integration with top CRMs and APIs, eliminating the need for complex coding and streamlining workflows.\n\nDialedIn CCaaS provides Real-Time Analytics &amp; Reporting, offering instant insights with customizable dashboards and reporting tools that help track performance and optimize campaigns on the fly. Security &amp; Compliance are ensured with robust security settings that allow managers to monitor campaigns closely, ensuring compliance and data integrity. Digital call records are securely stored for up to three months, available for review whenever needed. Additionally, the platform scales from small businesses to enterprise-level operations, whether deployed on-premises or via the cloud, growing alongside users' needs. Customer Support is provided by an in-house, US-based technical support team.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/f4692fd3-ec56-4437-bc00-4b384e395e0b.png","url":"https://www.softwareadvice.ie/software/20027/chasedata","@type":"SoftwareApplication","@id":"https://www.softwareadvice.ie/software/20027/chasedata#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.softwareadvice.ie/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":330,"ratingValue":4.8},"offers":{"price":"25","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Windows"},{"name":"Primo Dialler","description":"Primo Dialler is a cloud-based call center solution that offers a predictive dialer, integrated voice response (IVR) and reporting functionalities. The solution caters to industry segments such as insurance, debt collection, energy and telemarketing.\n\n\nPrimo Dialler’s predictive dialer feature enables users to auto-dial customer numbers and forward live calls to available agents. Users can set up IVRs to route inbound calls on the basis of agent skill sets and current campaigns.\n\n\nPrimo Dialler integrates the predictive dialer with CRM to manage customer information and client interactions. The solution provides reporting and analysis tools that allow supervisors to track dialer performance and queue status. It also allows users to access historical reports for analyzing call center information and comparing it with current performance.\n\n\nUsers can submit tickets online for support inquiries or reach out to the support team via live chat, email and phone.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/e3281368-514b-4456-a7b1-2087cf69014f.png","url":"https://www.softwareadvice.ie/software/61369/primo-dialler","@type":"SoftwareApplication","@id":"https://www.softwareadvice.ie/software/61369/primo-dialler#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.softwareadvice.ie/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":108,"ratingValue":4.8},"offers":{"price":"35","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Windows on premise, Linux on premise, Android"},{"@type":"BreadcrumbList","@id":"https://www.softwareadvice.ie/compare/20027/61369/chasedata/vs/primo-dialler#breadcrumblist","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Cloud PBX Software","position":2,"item":"/directory/4757/cloud-pbx-software/software","@type":"ListItem"},{"name":"DialedIn CCaaS vs Primo Dialler","position":3,"item":"https://www.softwareadvice.ie/compare/20027/61369/chasedata/vs/primo-dialler","@type":"ListItem"}]}]}
</script>
