---
description: Compare Talkdesk vs Cloudya regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Talkdesk vs Cloudya Comparison
---

Breadcrumb: [Home](/) > [Contact Centre Software](/directory/4389/contact-center/software) > [Talkdesk \<span\>vs\</span\> Cloudya](https://www.softwareadvice.ie/compare/20039/199675/talkdesk/vs/nfon)

# Compare Talkdesk vs Cloudya

Canonical: https://www.softwareadvice.ie/compare/20039/199675/talkdesk/vs/nfon

> Detailed comparison between Talkdesk and Cloudya. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Talkdesk | Cloudya |
| **Overall rating** | 4.5/5 | 4.0/5 |
| **Total Reviews** | 733 | 19 |
| **Starting Price** | US$85.00 | - |
| **Free Trial** | No | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep) |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Key features

### Talkdesk

- API
- Activity Tracking
- Archiving & Retention
- Auto-Dialer
- Automatic Call Distribution
- CRM
- Call Screening
- Call Scripting
- Call Tagging
- Call Tracking
- Computer Telephony Integration
- Dashboard
- Inbound Call Centre
- Monitoring
- Multi-Channel Communication
- Performance Management
- Real-Time Data
- Real-Time Reporting
- Recording
- Video Conferencing

### Cloudya

- API
- Activity Tracking
- Archiving & Retention
- Auto-Dialer
- Automatic Call Distribution
- CRM
- Call Screening
- Call Scripting
- Call Tagging
- Call Tracking
- Computer Telephony Integration
- Dashboard
- Inbound Call Centre
- Monitoring
- Multi-Channel Communication
- Performance Management
- Real-Time Data
- Real-Time Reporting
- Recording
- Video Conferencing

## Links

- [View Talkdesk Profile](https://www.softwareadvice.ie/software/20039/talkdesk)
- [View Cloudya Profile](https://www.softwareadvice.ie/software/199675/nfon)
- [View Original Comparison](https://www.softwareadvice.ie/compare/20039/199675/talkdesk/vs/nfon)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Talkdesk vs Cloudya Comparison","description":"Compare Talkdesk vs Cloudya regarding their features, reviews, pricing, specifications, screenshots & more.","url":"https://www.softwareadvice.ie/compare/20039/199675/talkdesk/vs/nfon","about":[{"@id":"https://www.softwareadvice.ie/software/20039/talkdesk#software"},{"@id":"https://www.softwareadvice.ie/software/199675/nfon#software"}],"breadcrumb":{"@id":"https://www.softwareadvice.ie/compare/20039/199675/talkdesk/vs/nfon#breadcrumblist"},"@type":["WebPage","CollectionPage"],"@id":"https://www.softwareadvice.ie/compare/20039/199675/talkdesk/vs/nfon#webpage","publisher":{"@id":"https://www.softwareadvice.ie/#organization"},"inLanguage":"en-IE","isPartOf":{"@id":"https://www.softwareadvice.ie/#website"}},{"name":"Talkdesk","description":"Talkdesk is a cloud-based call center solution that helps businesses improve customer satisfaction while simultaneously reducing customer support costs. It uses interactive voice response (IVR), automatic call distribution (ACD) and skills-based routing, callers are routed to the agent who is most qualified to meet the needs based on customizable data.\n\n\nTalkdesk displays the caller's name, image, contact information, purchase history and contact history in the agent's browser in real-time so they can personalize their conversations. The system automates tasks, so a new profile is created whenever a new contact calls. When a call is missed, Talkdesk sends an email containing call data, a voicemail recording and a transcription. Managers and agents are also able to make data-driven decisions with call monitoring, call recording, and real-time and historical reporting.\n\n\nThe system integrates with several different programs including InfusionSoft, Salesforce, Desk.com, Zendesk and Shopify. Price is per rep per month. Support is offered via knowledge base, email and phone.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/3f2f65d0-aedb-4f2f-8c22-5b82f8b28d16.png","url":"https://www.softwareadvice.ie/software/20039/talkdesk","@type":"SoftwareApplication","@id":"https://www.softwareadvice.ie/software/20039/talkdesk#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.softwareadvice.ie/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":733,"ratingValue":4.5},"offers":{"price":"85","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Linux, Windows on premise, Linux on premise, Android, Platform ios, Platform ipad"},{"name":"Cloudya","description":"NFON provides Business Solutions for Smart Communication. Cloud-powered suite bringing Voice and video calls, customer contact, seamless Integrations and enablement all together. \n \nOur smart business communication platform (Cloudya) brings complete range of PBX features, computer telephony integration and UC functionalities, such as video conferencing and screen sharing. On the top of it, Cloudya integrates with your existing CRM and Collaboration tools. \n\nWith a broad portfolio to attend the demand of different customer needs, NFON offer solutions designed to serve specific use cases and industries.\n\nCustomer Contact:\n\nOmnichannel contact center solution that enable business to deliver outstanding customer service with Contact Center Hub.\n\nMonitor and manage inbound and outbound calls with Nmonitoring Queues. Have in-depth insights into the performance of service teams and campaigns, quickly pinpoints issues, optimizes team efficiency and delivers more value to customers.\n\nStreamline all service-related communication processes by integrating with Property Management Systems with Nhospitality, without the need for additional hardware or software.\n\nRegulation proof, fail proof and future proof call recording with Neorecording , a cloud-based voice recording and analytics solution connected to Cloudya, that solves our clients' challenges with EU legislation.\n\nIntegration:\nNFON Integration with Microsoft Teams - Cloudya (telephony) within the familiar environment of Microsoft Teams*\nCRM Connects. The integration of Cloudya with 60 different CRM systems.\nNCTI - Computer Telephony Integration - Standard, Premium and Pro\n\nEnablement:\nFor businesses that are ready to take their first steps towards the cloud we offer Nconnect Voice (our SIP Trunk) and Nconnect Data (internet connection).\nNconnect voice allows a seamless transition to flexible, scalable IP communications. Offers more flexibility and security at lower costs.\n\n*Microsoft Teams is a trademark of the Microsoft group of companies.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/5cee7f58-a01a-4dd6-a2ce-41d417b4aa63.png","url":"https://www.softwareadvice.ie/software/199675/nfon","@type":"SoftwareApplication","@id":"https://www.softwareadvice.ie/software/199675/nfon#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.softwareadvice.ie/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":19,"ratingValue":4.0},"operatingSystem":"Cloud, Apple, Windows, Android, Platform ios, Platform ipad"},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Contact Centre Software","position":2,"item":"/directory/4389/contact-center/software","@type":"ListItem"},{"name":"Talkdesk vs Cloudya","position":3,"item":"https://www.softwareadvice.ie/compare/20039/199675/talkdesk/vs/nfon","@type":"ListItem"}],"@id":"https://www.softwareadvice.ie/compare/20039/199675/talkdesk/vs/nfon#breadcrumblist"}]}
</script>