---
description: Compare Talkdesk vs Zendesk Suite regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Talkdesk vs Zendesk Suite Comparison
---

Breadcrumb: [Home](/) > [AI Agents for Customer Support](/directory/5207/ai-agents-for-customer-support/software) > [Talkdesk \<span\>vs\</span\> Zendesk Suite](https://www.softwareadvice.ie/compare/20039/26892/talkdesk/vs/zendesk-talk)

# Compare Talkdesk vs Zendesk Suite

Canonical: https://www.softwareadvice.ie/compare/20039/26892/talkdesk/vs/zendesk-talk

> Detailed comparison between Talkdesk and Zendesk Suite. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Talkdesk | Zendesk Suite |
| **Overall rating** | 4.5/5 | 4.4/5 |
| **Total Reviews** | 734 | 4094 |
| **Starting Price** | US$85.00 | US$115.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep) | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Key features

### Talkdesk

- API
- Activity Tracking
- Analytics
- Archiving & Retention
- Automatic Call Distribution
- Call Scripting
- Computer Telephony Integration
- Configurable Workflow
- Customer Service Analytics
- Customisable Templates
- Dashboard
- Help Desk Management
- Lead Management
- Live Chat
- Real-Time Data
- Recording
- Support Ticket Management
- Survey/Poll Management
- Surveys & Feedback
- Transfers/Routing

### Zendesk Suite

- API
- Activity Tracking
- Analytics
- Archiving & Retention
- Automatic Call Distribution
- Call Scripting
- Computer Telephony Integration
- Configurable Workflow
- Customer Service Analytics
- Customisable Templates
- Dashboard
- Help Desk Management
- Lead Management
- Live Chat
- Real-Time Data
- Recording
- Support Ticket Management
- Survey/Poll Management
- Surveys & Feedback
- Transfers/Routing

## Links

- [View Talkdesk Profile](https://www.softwareadvice.ie/software/20039/talkdesk)
- [View Zendesk Suite Profile](https://www.softwareadvice.ie/software/26892/zendesk-talk)
- [View Original Comparison](https://www.softwareadvice.ie/compare/20039/26892/talkdesk/vs/zendesk-talk)

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