---
description: Compare Five9 vs CloudAgent regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Five9 vs CloudAgent Comparison
---

Breadcrumb: [Home](/) > [Contact Centre Quality Assurance Software](/directory/4478/quality-assurance/software) > [Five9 \<span\>vs\</span\> CloudAgent](https://www.softwareadvice.ie/compare/20063/103643/five9/vs/ozonetel-cloudagent)

# Compare Five9 vs CloudAgent

Canonical: https://www.softwareadvice.ie/compare/20063/103643/five9/vs/ozonetel-cloudagent

> Detailed comparison between Five9 and CloudAgent. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Five9 | CloudAgent |
| **Overall rating** | 4.2/5 | 4.5/5 |
| **Total Reviews** | 483 | 32 |
| **Starting Price** | US$159.00 | US$45.00 |
| **Free Trial** | No | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (On-Premise), Linux (On-Premise), iPad (Mobile) | Cloud, SaaS, Web-based, Windows (Desktop) |
| **Support** | Email/Help Desk, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Phone Support, 24/7 (Live rep) |
| **Training** | In Person, Live Online, Webinars, Documentation | Live Online, Documentation |

## Key features

### Five9

- Alerts/Escalation
- Auto-Dialer
- Automatic Call Distribution
- CRM
- Call Disposition
- Call Logging
- Call Scripting
- Campaign Specific Caller ID
- Computer Telephony Integration
- Inbound Call Centre
- Manual Dialer
- Monitoring
- Outbound Call Centre
- Phone Key Input
- Power Dialer
- Preview Dialer
- Progressive Dialer
- Queue Management
- Reporting/Analytics
- Survey/Poll Management

### CloudAgent

- Alerts/Escalation
- Auto-Dialer
- Automatic Call Distribution
- CRM
- Call Disposition
- Call Logging
- Call Scripting
- Campaign Specific Caller ID
- Computer Telephony Integration
- Inbound Call Centre
- Manual Dialer
- Monitoring
- Outbound Call Centre
- Phone Key Input
- Power Dialer
- Preview Dialer
- Progressive Dialer
- Queue Management
- Reporting/Analytics
- Survey/Poll Management

## Links

- [View Five9 Profile](https://www.softwareadvice.ie/software/20063/five9)
- [View CloudAgent Profile](https://www.softwareadvice.ie/software/103643/ozonetel-cloudagent)
- [View Original Comparison](https://www.softwareadvice.ie/compare/20063/103643/five9/vs/ozonetel-cloudagent)

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