---
description: Compare Five9 vs HGS Agent X regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Five9 vs HGS Agent X Comparison
---

Breadcrumb: [Home](/) > [Contact Centre Quality Assurance Software](/directory/4478/quality-assurance/software) > [Five9 \<span\>vs\</span\> HGS Agent X](https://www.softwareadvice.ie/compare/20063/361203/five9/vs/hgs-agent-x)

# Compare Five9 vs HGS Agent X

Canonical: https://www.softwareadvice.ie/compare/20063/361203/five9/vs/hgs-agent-x

> Detailed comparison between Five9 and HGS Agent X. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Five9 | HGS Agent X |
| **Overall rating** | 4.2/5 | - |
| **Total Reviews** | 481 | 0 |
| **Starting Price** | US$159.00 | US$119.00 |
| **Free Trial** | No | - |
| **Free Version** | No | - |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (On-Premise), Linux (On-Premise), iPad (Mobile) | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, Phone Support |
| **Training** | In Person, Live Online, Webinars, Documentation | Live Online, Webinars, Documentation, Videos |

## Key features

### Five9

- API
- Auto-Dialer
- Automated Routing
- Automatic Call Distribution
- Call Tagging
- Call Tracking
- Call Tracking Metrics
- Collaboration Tools
- Computer Telephony Integration
- Customisable Templates
- Dashboard
- FCC Compliance
- IVR
- Live Chat
- Multi-Channel Communication
- Quality Management
- Real-Time Monitoring
- Recording
- Reporting & Statistics
- Workforce Management

### HGS Agent X

- API
- Automated Routing
- Automatic Call Distribution
- Collaboration Tools
- Dashboard
- IVR
- Live Chat
- Multi-Channel Communication
- Quality Management
- Real-Time Monitoring
- Reporting & Statistics
- Workforce Management

## Links

- [View Five9 Profile](https://www.softwareadvice.ie/software/20063/five9)
- [View HGS Agent X Profile](https://www.softwareadvice.ie/software/361203/hgs-agent-x)
- [View Original Comparison](https://www.softwareadvice.ie/compare/20063/361203/five9/vs/hgs-agent-x)

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