---
description: Compare NiCE CXone vs Gorgias regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: NiCE CXone vs Gorgias Comparison
---

Breadcrumb: [Home](/) > [Customer Satisfaction Software](/directory/4627/customer-satisfaction/software) > [NiCE CXone \<span\>vs\</span\> Gorgias](https://www.softwareadvice.ie/compare/20067/162532/nice-incontact-cxone-workforce/vs/gorgias)

# Compare NiCE CXone vs Gorgias

Canonical: https://www.softwareadvice.ie/compare/20067/162532/nice-incontact-cxone-workforce/vs/gorgias

> Detailed comparison between NiCE CXone and Gorgias. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | NiCE CXone | Gorgias |
| **Overall rating** | 4.2/5 | 4.6/5 |
| **Total Reviews** | 581 | 134 |
| **Starting Price** | US$110.00 | US$60.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise) | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Key features

### NiCE CXone

- API
- Chat/Messaging
- Customer Database
- Customer History
- Customisable Branding
- Customisable Templates
- Dashboard
- Email Management
- Live Chat
- Multi-Channel Communication
- Performance Metrics
- Real-Time Chat
- Reporting/Analytics
- Social Media Integration
- Support Ticket Management
- Survey/Poll Management
- Surveys & Feedback
- Template Management
- Ticket Management
- Workflow Management

### Gorgias

- API
- Chat/Messaging
- Customer Database
- Customer History
- Customisable Branding
- Customisable Templates
- Dashboard
- Email Management
- Live Chat
- Multi-Channel Communication
- Performance Metrics
- Real-Time Chat
- Reporting/Analytics
- Social Media Integration
- Support Ticket Management
- Survey/Poll Management
- Surveys & Feedback
- Template Management
- Ticket Management
- Workflow Management

## Links

- [View NiCE CXone Profile](https://www.softwareadvice.ie/software/20067/nice-incontact-cxone-workforce)
- [View Gorgias Profile](https://www.softwareadvice.ie/software/162532/gorgias)
- [View Original Comparison](https://www.softwareadvice.ie/compare/20067/162532/nice-incontact-cxone-workforce/vs/gorgias)

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