---
description: Compare CXone Mpower vs MiaRec regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: CXone Mpower vs MiaRec Comparison
---

Breadcrumb: [Home](/) > [Call Tracking Software](/directory/3509/call-tracking/software) > [CXone Mpower \<span\>vs\</span\> MiaRec](https://www.softwareadvice.ie/compare/20067/210238/nice-incontact-cxone-workforce/vs/miarec)

# Compare CXone Mpower vs MiaRec

Canonical: https://www.softwareadvice.ie/compare/20067/210238/nice-incontact-cxone-workforce/vs/miarec

> Detailed comparison between CXone Mpower and MiaRec. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | CXone Mpower | MiaRec |
| **Overall rating** | 4.2/5 | 5.0/5 |
| **Total Reviews** | 581 | 1 |
| **Starting Price** | US$71.00 | - |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise) | Cloud, SaaS, Web-based, Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, Knowledge Base, Phone Support, Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Webinars, Documentation, Videos |

## Key features

### CXone Mpower

- API
- Activity Tracking
- Archiving & Retention
- Automatic Call Distribution
- Call Disposition
- Call Logging
- Call Tagging
- Call Tracking
- Customer Service Analytics
- Customisable Templates
- Dashboard
- File Transfer
- Inbound Call Centre
- Monitoring
- Multi-Channel Management
- On-Demand Recording
- Performance Metrics
- Quality Management
- Real-Time Analytics
- Recording

### MiaRec

- API
- Activity Tracking
- Archiving & Retention
- Automatic Call Distribution
- Call Disposition
- Call Logging
- Call Tagging
- Call Tracking
- Customer Service Analytics
- Customisable Templates
- Dashboard
- File Transfer
- Inbound Call Centre
- Monitoring
- Multi-Channel Management
- On-Demand Recording
- Performance Metrics
- Quality Management
- Real-Time Analytics
- Recording

## Links

- [View CXone Mpower Profile](https://www.softwareadvice.ie/software/20067/nice-incontact-cxone-workforce)
- [View MiaRec Profile](https://www.softwareadvice.ie/software/210238/miarec)
- [View Original Comparison](https://www.softwareadvice.ie/compare/20067/210238/nice-incontact-cxone-workforce/vs/miarec)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"CXone Mpower vs MiaRec Comparison","description":"Compare CXone Mpower vs MiaRec regarding their features, reviews, pricing, specifications, screenshots & more.","url":"https://www.softwareadvice.ie/compare/20067/210238/nice-incontact-cxone-workforce/vs/miarec","about":[{"@id":"https://www.softwareadvice.ie/software/20067/nice-incontact-cxone-workforce#software"},{"@id":"https://www.softwareadvice.ie/software/210238/miarec#software"}],"breadcrumb":{"@id":"https://www.softwareadvice.ie/compare/20067/210238/nice-incontact-cxone-workforce/vs/miarec#breadcrumblist"},"@id":"https://www.softwareadvice.ie/compare/20067/210238/nice-incontact-cxone-workforce/vs/miarec#webpage","@type":["WebPage","CollectionPage"],"isPartOf":{"@id":"https://www.softwareadvice.ie/#website"},"inLanguage":"en-IE","publisher":{"@id":"https://www.softwareadvice.ie/#organization"}},{"name":"CXone Mpower","description":"CXone Mpower is a tool that enables organizations to orchestrate every type of interaction—from voice and digital messaging to chatbots and social media—and deliver AI-driven experiences with Enlighten, proprietary AI developed specifically to optimize CX.\n\nCXone Mpower is a customizable platform with industry-leading CRM integrations, multiple RESTful APIs, robust SDKs, a development center, DEVone partner program and the CXexchange marketplace.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/c6a04692-fb78-42d2-a3b3-073e994d9b06.png","url":"https://www.softwareadvice.ie/software/20067/nice-incontact-cxone-workforce","@id":"https://www.softwareadvice.ie/software/20067/nice-incontact-cxone-workforce#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.softwareadvice.ie/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.2,"bestRating":5,"ratingCount":581},"offers":{"price":"71","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Windows on premise, Linux on premise"},{"name":"MiaRec","description":"MiaRec is a provider of conversational intelligence and automated QA for contact centers. Contact centers can use MiaRec across the workforce to modernize workflows and surface intelligence at scale.\n\nMiaRec's Conversational Analytics Platform records customer interactions compliantly and securely, and offers contact centers Voice AI and machine learning that enables customers to automatically record, analyze sentiment and keywords, evaluate agent performance, redact data, and more across customer interactions.\n\nMiaRec helps organizations :\n\n- Improve Contact Center Efficiency and Productivity\n- Improve Customer and Agent Retention\n- Enhance CX and Increase Customer Satisfaction\n- Minimize liability and comply with legal requirements\n- Improve marketing and business intelligence","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/de1ac486-b187-46a3-a069-bec929c09275.png","url":"https://www.softwareadvice.ie/software/210238/miarec","@id":"https://www.softwareadvice.ie/software/210238/miarec#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.softwareadvice.ie/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":5.0,"bestRating":5,"ratingCount":1},"operatingSystem":"Cloud, Windows, Linux, Windows on premise, Linux on premise"},{"@id":"https://www.softwareadvice.ie/compare/20067/210238/nice-incontact-cxone-workforce/vs/miarec#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Call Tracking Software","position":2,"item":"/directory/3509/call-tracking/software","@type":"ListItem"},{"name":"CXone Mpower vs MiaRec","position":3,"item":"https://www.softwareadvice.ie/compare/20067/210238/nice-incontact-cxone-workforce/vs/miarec","@type":"ListItem"}]}]}
</script>