---
description: Compare CXone Mpower vs Medallia Agent Connect regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: CXone Mpower vs Medallia Agent Connect Comparison
---

Breadcrumb: [Home](/) > [Customer Satisfaction Software](/directory/4627/customer-satisfaction/software) > [CXone Mpower \<span\>vs\</span\> Medallia Agent Connect](https://www.softwareadvice.ie/compare/20067/219604/nice-incontact-cxone-workforce/vs/stella-connect)

# Compare CXone Mpower vs Medallia Agent Connect

Canonical: https://www.softwareadvice.ie/compare/20067/219604/nice-incontact-cxone-workforce/vs/stella-connect

> Detailed comparison between CXone Mpower and Medallia Agent Connect. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | CXone Mpower | Medallia Agent Connect |
| **Overall rating** | 4.2/5 | 4.9/5 |
| **Total Reviews** | 581 | 18 |
| **Starting Price** | US$71.00 | US$39.00 |
| **Free Trial** | Yes | - |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise) | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Phone Support, Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Key features

### CXone Mpower

- API
- Alerts/Escalation
- Call Centre Management
- Customer Database
- Customer Experience Management
- Dashboard
- Employee Coaching Tools
- Feedback Management
- Live Chat
- Monitoring
- Performance Management
- Performance Metrics
- Process/Workflow Automation
- Quality Management
- Reporting & Statistics
- Reporting/Analytics
- Social Media Integration
- Survey/Poll Management
- Surveys & Feedback
- Workflow Management

### Medallia Agent Connect

- API
- Alerts/Escalation
- Call Centre Management
- Customer Database
- Customer Experience Management
- Dashboard
- Employee Coaching Tools
- Feedback Management
- Live Chat
- Monitoring
- Performance Management
- Performance Metrics
- Process/Workflow Automation
- Quality Management
- Reporting & Statistics
- Reporting/Analytics
- Social Media Integration
- Survey/Poll Management
- Surveys & Feedback
- Workflow Management

## Links

- [View CXone Mpower Profile](https://www.softwareadvice.ie/software/20067/nice-incontact-cxone-workforce)
- [View Medallia Agent Connect Profile](https://www.softwareadvice.ie/software/219604/stella-connect)
- [View Original Comparison](https://www.softwareadvice.ie/compare/20067/219604/nice-incontact-cxone-workforce/vs/stella-connect)

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