---
description: Compare NiCE CXone vs ZooM regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: NiCE CXone vs ZooM Comparison
---

Breadcrumb: [Home](/) > [Customer Satisfaction Software](/directory/4627/customer-satisfaction/software) > [NiCE CXone \<span\>vs\</span\> ZooM](https://www.softwareadvice.ie/compare/20067/49629/nice-incontact-cxone-workforce/vs/zoom)

# Compare NiCE CXone vs ZooM

Canonical: https://www.softwareadvice.ie/compare/20067/49629/nice-incontact-cxone-workforce/vs/zoom

> Detailed comparison between NiCE CXone and ZooM. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | NiCE CXone | ZooM |
| **Overall rating** | 4.2/5 | 4.4/5 |
| **Total Reviews** | 582 | 63 |
| **Starting Price** | US$110.00 | US$26.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise) | Cloud, SaaS, Web-based, Windows (Desktop), Android (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Documentation |

## Key features

### NiCE CXone

- API
- Activity Dashboard
- Auto-Dialer
- CRM
- Call Tagging
- Call Tracking
- Call Tracking Metrics
- Computer Telephony Integration
- Contact Management
- Customisable Templates
- FCC Compliance
- Live Chat
- Performance Metrics
- Recording
- Reporting/Analytics
- Skills Tracking
- Workflow Automation

### ZooM

- API
- Activity Dashboard
- CRM
- Channel Management
- Contact Management
- Lead Management
- Live Chat
- Performance Metrics
- Reporting/Analytics
- Sales Activity Management
- Workflow Automation

## Links

- [View NiCE CXone Profile](https://www.softwareadvice.ie/software/20067/nice-incontact-cxone-workforce)
- [View ZooM Profile](https://www.softwareadvice.ie/software/49629/zoom)
- [View Original Comparison](https://www.softwareadvice.ie/compare/20067/49629/nice-incontact-cxone-workforce/vs/zoom)

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