---
description: Compare Audara vs Genesys Cloud CX regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Audara vs Genesys Cloud CX Comparison
---

Breadcrumb: [Home](/) > [VoIP Software](/directory/4508/voip/software) > [Audara \<span\>vs\</span\> Genesys Cloud CX](https://www.softwareadvice.ie/compare/206668/323407/audara/vs/pureconnect)

# Compare Audara vs Genesys Cloud CX

Canonical: https://www.softwareadvice.ie/compare/206668/323407/audara/vs/pureconnect

> Detailed comparison between Audara and Genesys Cloud CX. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Audara | Genesys Cloud CX |
| **Overall rating** | 5.0/5 | 4.3/5 |
| **Total Reviews** | 3 | 269 |
| **Starting Price** | - | US$75.00 |
| **Free Trial** | Yes | No |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep) |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Key features

### Audara

- Archiving & Retention
- Auto-Dialer
- Automatic Call Distribution
- Call Scripting
- Call Tagging
- Call Tracking
- Computer Telephony Integration
- Dashboard
- FCC Compliance
- Integrations Management
- Lead Capture
- Lead Management
- Live Chat
- Monitoring
- Performance Management
- Real-Time Data
- Recording
- Survey/Poll Management
- Surveys & Feedback
- Video Conferencing

### Genesys Cloud CX

- Archiving & Retention
- Auto-Dialer
- Automatic Call Distribution
- Call Scripting
- Call Tagging
- Call Tracking
- Computer Telephony Integration
- Dashboard
- FCC Compliance
- Integrations Management
- Lead Capture
- Lead Management
- Live Chat
- Monitoring
- Performance Management
- Real-Time Data
- Recording
- Survey/Poll Management
- Surveys & Feedback
- Video Conferencing

## Links

- [View Audara Profile](https://www.softwareadvice.ie/software/206668/audara)
- [View Genesys Cloud CX Profile](https://www.softwareadvice.ie/software/323407/pureconnect)
- [View Original Comparison](https://www.softwareadvice.ie/compare/206668/323407/audara/vs/pureconnect)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Audara vs Genesys Cloud CX Comparison","description":"Compare Audara vs Genesys Cloud CX regarding their features, reviews, pricing, specifications, screenshots & more.","url":"https://www.softwareadvice.ie/compare/206668/323407/audara/vs/pureconnect","about":[{"@id":"https://www.softwareadvice.ie/software/206668/audara#software"},{"@id":"https://www.softwareadvice.ie/software/323407/pureconnect#software"}],"breadcrumb":{"@id":"https://www.softwareadvice.ie/compare/206668/323407/audara/vs/pureconnect#breadcrumblist"},"@id":"https://www.softwareadvice.ie/compare/206668/323407/audara/vs/pureconnect#webpage","@type":["WebPage","CollectionPage"],"publisher":{"@id":"https://www.softwareadvice.ie/#organization"},"inLanguage":"en-IE","isPartOf":{"@id":"https://www.softwareadvice.ie/#website"}},{"name":"Audara","description":"Audara is a telephony and VoIP solution that helps businesses streamline processes related to call routing, chat campaign management, contact history tracking, predictive dialing, and more from within a unified platform. It allows staff members to set up extensions, create ring groups, conduct audio conferences, and configure automatic audio responses, among other operations.\n\nAudara enables team leaders to route calls based on agent skills, create campaign scripts, build dial lists, configure custom breaks, and set up after-call work times. It lets employees build password-protected VIP chat campaigns, manage video calls, record chats, and create personalized widgets. With the monitoring dashboard, supervisors can define conversion goals, monitor agent activities, and track productivity across multiple channels. Additionally, users can schedule calls, receive telephone payments, conduct surveys, add call notes, and more on a centralized platform.\n\nAudara enables organizations to integrate the platform with several third-party customer relationship management (CRM) solutions and social networking platforms. It is available on monthly and annual subscriptions and support is extended via phone, email, documentation, and other online measures.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/903a6eb4-71af-44e9-a892-328635167515.png","url":"https://www.softwareadvice.ie/software/206668/audara","@id":"https://www.softwareadvice.ie/software/206668/audara#software","@type":"SoftwareApplication","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.softwareadvice.ie/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":3,"ratingValue":5.0},"operatingSystem":"Cloud, Apple, Windows, Linux, Chrome"},{"name":"Genesys Cloud CX","description":"Genesys Cloud CX is a cloud-based contact center platform that helps businesses of all sizes — from small companies to large enterprises — across industries such as retail, healthcare, and financial services. Genesys Cloud CX supports voice, email, chat, and social media interactions from a single interface, giving teams a unified view of customer conversations. Core features include automatic call distribution, interactive voice response, workforce management, and real-time analytics. These tools help contact center teams manage agent schedules, track performance, and handle customer inquiries across multiple channels. Reporting dashboards give managers visibility into queue activity and agent productivity. Support is available via phone, email, live chat, and an online knowledge base.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/b57fe568-65ed-4d80-9487-f2b241e64bbc.png","url":"https://www.softwareadvice.ie/software/323407/pureconnect","@id":"https://www.softwareadvice.ie/software/323407/pureconnect#software","@type":"SoftwareApplication","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.softwareadvice.ie/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":269,"ratingValue":4.3},"offers":{"price":"75","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Windows on premise, Linux on premise, Android, Platform ios, Platform ipad"},{"@id":"https://www.softwareadvice.ie/compare/206668/323407/audara/vs/pureconnect#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"VoIP Software","position":2,"item":"/directory/4508/voip/software","@type":"ListItem"},{"name":"Audara vs Genesys Cloud CX","position":3,"item":"https://www.softwareadvice.ie/compare/206668/323407/audara/vs/pureconnect","@type":"ListItem"}]}]}
</script>