---
description: Compare TimelinesAI vs Zoho CRM regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: TimelinesAI vs Zoho CRM Comparison
---

Breadcrumb: [Home](/) > [Customer Communications Management Software](/directory/4742/customer-communications-mngt/software) > [TimelinesAI \<span\>vs\</span\> Zoho CRM](https://www.softwareadvice.ie/compare/219109/392464/timelinesai/vs/zoho-crm)

# Compare TimelinesAI vs Zoho CRM

Canonical: https://www.softwareadvice.ie/compare/219109/392464/timelinesai/vs/zoho-crm

> Detailed comparison between TimelinesAI and Zoho CRM. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | TimelinesAI | Zoho CRM |
| **Overall rating** | 4.6/5 | 4.3/5 |
| **Total Reviews** | 116 | 6973 |
| **Starting Price** | US$25.00 | US$14.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | Live Online, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Key features

### TimelinesAI

- API
- CRM
- Chat/Messaging
- Collaboration Tools
- Contact Management
- Interaction Tracking
- Lead Management
- Multi-Channel Communication
- Reminders
- Reporting & Statistics
- Segmentation
- Third-Party Integrations
- Workflow Management

### Zoho CRM

- API
- CRM
- Channel Management
- Chat/Messaging
- Collaboration Tools
- Contact Management
- Customisable Templates
- Deal Management
- Interaction Tracking
- Lead Management
- Multi-Channel Communication
- Pipeline Reports
- Reminders
- Reporting & Statistics
- Sales Activity Management
- Scheduling
- Segmentation
- Third-Party Integrations
- Website Visitor Tracking
- Workflow Management

## Links

- [View TimelinesAI Profile](https://www.softwareadvice.ie/software/219109/timelinesai)
- [View Zoho CRM Profile](https://www.softwareadvice.ie/software/392464/zoho-crm)
- [View Original Comparison](https://www.softwareadvice.ie/compare/219109/392464/timelinesai/vs/zoho-crm)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"TimelinesAI vs Zoho CRM Comparison","description":"Compare TimelinesAI vs Zoho CRM regarding their features, reviews, pricing, specifications, screenshots & more.","url":"https://www.softwareadvice.ie/compare/219109/392464/timelinesai/vs/zoho-crm","about":[{"@id":"https://www.softwareadvice.ie/software/219109/timelinesai#software"},{"@id":"https://www.softwareadvice.ie/software/392464/zoho-crm#software"}],"breadcrumb":{"@id":"https://www.softwareadvice.ie/compare/219109/392464/timelinesai/vs/zoho-crm#breadcrumblist"},"@type":["WebPage","CollectionPage"],"@id":"https://www.softwareadvice.ie/compare/219109/392464/timelinesai/vs/zoho-crm#webpage","publisher":{"@id":"https://www.softwareadvice.ie/#organization"},"inLanguage":"en-IE","isPartOf":{"@id":"https://www.softwareadvice.ie/#website"}},{"name":"TimelinesAI","description":"TimelinesAI is a WhatsApp Shared Inbox and CRM integration tool for teams using multiple individual numbers. Connect a number via QR in minutes, collaborate in a unified inbox, and sync messages, media, and contacts to CRM records (Pipedrive, HubSpot, Close, monday.com, Zoho, Salesforce). No coding required—just faster replies, cleaner data, and measurable workflows from day one.\n\n✅ Shared inbox for multiple WhatsApp numbers: assign owners, mention teammates, add internal notes, organize with labels, build saved views, and keep a single source of truth for every client thread.\n✅ Native CRM integrations: map conversations and media to the right leads/contacts/deals automatically, keep timelines in sync, reduce manual copy-paste, and maintain accurate reporting.\n✅ Live inside your CRM: use the Chrome extension to read/reply without switching tabs; keep context, reduce handle time, and avoid fragmented history.\n✅ Automation without code: trigger follow-ups, tasks, and notifications; update fields and stages; route chats based on rules; and standardize SLAs for consistent service.\n✅ Campaigns at scale: run mass and bulk-reply workflows with guardrails, personalize content, and monitor delivery/response patterns to improve outreach quality.\n✅ AI assistance: summarize long threads, propose next replies, power autoresponders for off-hours, and escalate when intent or sentiment changes.\n✅ Build your stack: connect via Zapier, Make, webhooks, and API; plug TimelinesAI into help desks, data warehouses, and internal tools with minimal effort.\n✅ Analytics and governance: track volumes, workloads, and response times; review assignments and outcomes; export for BI; apply roles/permissions for safe collaboration.\n✅ Quick start and support: fully functional 10-day trial, no credit card; scan QR to connect, invite your team, and use in-app onboarding to go live quickly.\n✅ Works with the WhatsApp mobile app: keep the device online for continuous sync and maintain reliability with simple, proven setup.\n\nWho uses TimelinesAI: sales, success, and support teams; agencies and services businesses; SMB and mid-market companies that rely on WhatsApp to acquire, onboard, and retain customers but need CRM visibility, team collaboration, and automation.\n\nWhat you solve: scattered chats across personal devices, slow replies, manual CRM updates, inconsistent follow-ups, and zero reporting. With TimelinesAI, WhatsApp becomes structured, auditable, and scalable—so every customer conversation contributes to pipeline, retention, and growth.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/dcfb8d4e-991f-488a-adff-45c66f83994b.png","url":"https://www.softwareadvice.ie/software/219109/timelinesai","@type":"SoftwareApplication","@id":"https://www.softwareadvice.ie/software/219109/timelinesai#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.softwareadvice.ie/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":116,"ratingValue":4.6},"offers":{"price":"25","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud"},{"name":"Zoho CRM","description":"Zoho CRM is a cloud-based business management platform that caters to businesses of all sizes. It offers sales and marketing automation tools with helpdesk, analytics and customer support functions. Zoho CRM helps users respond to customers across channels in real-time. Zia, Zoho CRM's AI-powered sales assistant, can predict an appropriate time to contact customers. It scans emails for emergencies and can display relevant statistics or documents when performing searches. \n\nUers can integrate with G Suite, WordPress, MailChimp, Evernote, Unbounce and other third-party systems. Zoho CRM's software development kits provide tools to build custom functions to add to the CRM. Zoho CRM is available on monthly or annual subscriptions and support is extended via phone, email, documentation and other online measures.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/94228854-acc1-44a4-ac97-271f2da67864.jpeg","url":"https://www.softwareadvice.ie/software/392464/zoho-crm","@type":"SoftwareApplication","@id":"https://www.softwareadvice.ie/software/392464/zoho-crm#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.softwareadvice.ie/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":6973,"ratingValue":4.3},"offers":{"price":"14","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Android, Platform ios, Platform ipad"},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Customer Communications Management Software","position":2,"item":"/directory/4742/customer-communications-mngt/software","@type":"ListItem"},{"name":"TimelinesAI vs Zoho CRM","position":3,"item":"https://www.softwareadvice.ie/compare/219109/392464/timelinesai/vs/zoho-crm","@type":"ListItem"}],"@id":"https://www.softwareadvice.ie/compare/219109/392464/timelinesai/vs/zoho-crm#breadcrumblist"}]}
</script>
