---
description: Compare Medallia Agent Connect vs Genesys Cloud CX regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Medallia Agent Connect vs Genesys Cloud CX Comparison
---

Breadcrumb: [Home](/) > [Contact Centre Software](/directory/4389/contact-center/software) > [Medallia Agent Connect \<span\>vs\</span\> Genesys Cloud CX](https://www.softwareadvice.ie/compare/219604/323407/stella-connect/vs/pureconnect)

# Compare Medallia Agent Connect vs Genesys Cloud CX

Canonical: https://www.softwareadvice.ie/compare/219604/323407/stella-connect/vs/pureconnect

> Detailed comparison between Medallia Agent Connect and Genesys Cloud CX. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Medallia Agent Connect | Genesys Cloud CX |
| **Overall rating** | 4.9/5 | 4.3/5 |
| **Total Reviews** | 18 | 262 |
| **Starting Price** | US$39.00 | US$75.00 |
| **Free Trial** | - | No |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Phone Support, Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Key features

### Medallia Agent Connect

- API
- Collaboration Tools
- Customer Database
- Dashboard
- Employee Coaching Tools
- Engagement Tracking
- Live Chat
- Monitoring
- Performance Management
- Performance Metrics
- Process/Workflow Automation
- Quality Management
- Reporting & Statistics
- Reporting/Analytics
- Search/Filter
- Social Media Integration
- Survey/Poll Management
- Surveys & Feedback
- Video Conferencing
- Workflow Management

### Genesys Cloud CX

- API
- Collaboration Tools
- Customer Database
- Dashboard
- Employee Coaching Tools
- Engagement Tracking
- Live Chat
- Monitoring
- Performance Management
- Performance Metrics
- Process/Workflow Automation
- Quality Management
- Reporting & Statistics
- Reporting/Analytics
- Search/Filter
- Social Media Integration
- Survey/Poll Management
- Surveys & Feedback
- Video Conferencing
- Workflow Management

## Links

- [View Medallia Agent Connect Profile](https://www.softwareadvice.ie/software/219604/stella-connect)
- [View Genesys Cloud CX Profile](https://www.softwareadvice.ie/software/323407/pureconnect)
- [View Original Comparison](https://www.softwareadvice.ie/compare/219604/323407/stella-connect/vs/pureconnect)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Medallia Agent Connect vs Genesys Cloud CX Comparison","description":"Compare Medallia Agent Connect vs Genesys Cloud CX regarding their features, reviews, pricing, specifications, screenshots & more.","url":"https://www.softwareadvice.ie/compare/219604/323407/stella-connect/vs/pureconnect","about":[{"@id":"https://www.softwareadvice.ie/software/219604/stella-connect#software"},{"@id":"https://www.softwareadvice.ie/software/323407/pureconnect#software"}],"breadcrumb":{"@id":"https://www.softwareadvice.ie/compare/219604/323407/stella-connect/vs/pureconnect#breadcrumblist"},"@id":"https://www.softwareadvice.ie/compare/219604/323407/stella-connect/vs/pureconnect#webpage","@type":["WebPage","CollectionPage"],"isPartOf":{"@id":"https://www.softwareadvice.ie/#website"},"inLanguage":"en-IE","publisher":{"@id":"https://www.softwareadvice.ie/#organization"}},{"name":"Medallia Agent Connect","description":"Medallia Agent Connect (formerly known as Stella Connect) is a web-based customer experience management solution designed to help agents, team leaders, executives, startups, BPOs, SMBs, and QA managers gain visibility into feedback provided by customers, launch QA reviews off of customer interactions and create automated workflows to increase customer engagement and productivity. Key features include call center management, performance management, live chat, social media integration, complaint monitoring, performance metrics, and feedback management. \n\nTeams using Medallia Agent Connect can collect customer feedback and share them directly with agents in real-time to drive motivation and engagement. The platform enables managers to identify coaching opportunities, receive alerts when an agent gets negative feedback, and deliver reinforcements after a positive interaction with agents. Additionally, with Medallia Text Analytics, users can gain insights into customer sentiment and respond to pain points immediately. \n\nMedallia Agent Connect supervisors can measure KPIs through NPS, CES, and CSAT scores to drive deeper customer connections. The rewards and recognition module enables organizations to manage customer-driven rewards to incentivize agents based on positive service interactions.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/51788fc1-8d63-4d34-8146-6e5ef12937f2.png","url":"https://www.softwareadvice.ie/software/219604/stella-connect","@id":"https://www.softwareadvice.ie/software/219604/stella-connect#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.softwareadvice.ie/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.9,"bestRating":5,"ratingCount":18},"offers":{"price":"39","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud"},{"name":"Genesys Cloud CX","description":"Genesys Cloud CX cloud contact center software transforms your customer experience. It connects data across teams, tools, interactions so users have actionable insights to address customers problems with ease on any channel, at any moment, beyond just the call center. Genesys Cloud CX is trusted by various small, medium and large enterprises and recognized as an industry leader across the globe.\n\nWith pervasive automation, businesses can take the right action at the right time to create the best outcome. \n\nWith Genesys Cloud CX, organizations can give their employees the information they need in one application built to engage employees and enhance the team’s performance. Use Genesys Cloud CX as an all-in-one application, easily add various packaged integrations, or customize the platform as per the requirements. It deploys in days and continually innovates with upgrades each week. Additionally, with real-time dashboards and up-to-the-second analytics, Genesys Cloud CX provides the insights required to run your business—no matter where the agents are located.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/b57fe568-65ed-4d80-9487-f2b241e64bbc.png","url":"https://www.softwareadvice.ie/software/323407/pureconnect","@id":"https://www.softwareadvice.ie/software/323407/pureconnect#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.softwareadvice.ie/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.3,"bestRating":5,"ratingCount":262},"offers":{"price":"75","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Windows on premise, Linux on premise, Android, Platform ios, Platform ipad"},{"@id":"https://www.softwareadvice.ie/compare/219604/323407/stella-connect/vs/pureconnect#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Contact Centre Software","position":2,"item":"/directory/4389/contact-center/software","@type":"ListItem"},{"name":"Medallia Agent Connect vs Genesys Cloud CX","position":3,"item":"https://www.softwareadvice.ie/compare/219604/323407/stella-connect/vs/pureconnect","@type":"ListItem"}]}]}
</script>