Help Scout vs LiveAgent Comparison

Help Scout

Help Scout is a dedicated customer support platform built for growing teams to deliver best-in-class customer service. When you sign up you get... Learn more

Target size

LiveAgent

LiveAgent is an online Help Desk solution for e-commerce businesses at the small and midsize levels. The platform offers live chat application,... Learn more

Target size

Help Scout

Overall rating

4.7
(213 reviews)

Features rating

Value for Money
4.4
Features
4.3
Ease of Use
4.7
Customer Support
4.7
View all reviews
LiveAgent

Overall rating

4.7
(1,585 reviews)

Features rating

Value for Money
4.7
Features
4.6
Ease of Use
4.6
Customer Support
4.7
View all reviews
Help Scout
  • Free Version
  • Free Trial
LiveAgent
Not provided by vendor
  • Free Version
  • Free Trial
Help Scout
  • Cloud-based
  • On-premise
LiveAgent
  • Cloud-based
  • On-premise
Help Scout
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
LiveAgent
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat