---
description: Compare Help Scout vs Freshdesk regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Help Scout vs Freshdesk Comparison
---

Breadcrumb: [Home](/) > [CRM Software for Startups ](/directory/3235/startup/software) > [Help Scout \<span\>vs\</span\> Freshdesk](https://www.softwareadvice.ie/compare/2280/110247/help-scout/vs/freshdesk)

# Compare Help Scout vs Freshdesk

Canonical: https://www.softwareadvice.ie/compare/2280/110247/help-scout/vs/freshdesk

> Detailed comparison between Help Scout and Freshdesk. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Help Scout | Freshdesk |
| **Overall rating** | 4.6/5 | 4.5/5 |
| **Total Reviews** | 226 | 3486 |
| **Starting Price** | US$55.00 | US$19.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, Knowledge Base, Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | Live Online, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Key features

### Help Scout

- API
- Archiving & Retention
- Canned Responses
- Chat/Messaging
- Customer Communication
- Customer Database
- Customisable Branding
- Customisable Templates
- Dashboard
- Email Management
- Full Text Search
- Live Chat
- Multi-Channel Communication
- Performance Metrics
- Real-Time Chat
- Routing
- SSL Security
- Single Sign On
- Support Ticket Management
- Surveys & Feedback

### Freshdesk

- API
- Archiving & Retention
- Canned Responses
- Chat/Messaging
- Customer Communication
- Customer Database
- Customisable Branding
- Customisable Templates
- Dashboard
- Email Management
- Full Text Search
- Live Chat
- Multi-Channel Communication
- Performance Metrics
- Real-Time Chat
- Routing
- SSL Security
- Single Sign On
- Support Ticket Management
- Surveys & Feedback

## Links

- [View Help Scout Profile](https://www.softwareadvice.ie/software/2280/help-scout)
- [View Freshdesk Profile](https://www.softwareadvice.ie/software/110247/freshdesk)
- [View Original Comparison](https://www.softwareadvice.ie/compare/2280/110247/help-scout/vs/freshdesk)

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