---
description: Compare Help Scout vs Hiver regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Help Scout vs Hiver Comparison
---

Breadcrumb: [Home](/) > [CRM Software for Startups ](/directory/3235/startup/software) > [Help Scout \<span\>vs\</span\> Hiver](https://www.softwareadvice.ie/compare/2280/60479/help-scout/vs/hiver)

# Compare Help Scout vs Hiver

Canonical: https://www.softwareadvice.ie/compare/2280/60479/help-scout/vs/hiver

> Detailed comparison between Help Scout and Hiver. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Help Scout | Hiver |
| **Overall rating** | 4.6/5 | 4.7/5 |
| **Total Reviews** | 225 | 146 |
| **Starting Price** | US$55.00 | US$55.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile) |
| **Support** | Email/Help Desk, Knowledge Base, Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | Live Online, Documentation, Videos | Live Online, Webinars, Documentation, Videos |

## Key features

### Help Scout

- Canned Responses
- Chat/Messaging
- Customer Communication
- Customisable Templates
- Dashboard
- Email Management
- Email Monitoring
- Full Text Search
- Help Desk Management
- Live Chat
- Multi-Channel Communication
- Performance Metrics
- Process/Workflow Automation
- Real-Time Chat
- Real-Time Reporting
- Routing
- SSL Security
- Shared Inboxes
- Support Ticket Management
- Surveys & Feedback

### Hiver

- Canned Responses
- Chat/Messaging
- Customer Communication
- Customisable Templates
- Dashboard
- Email Management
- Email Monitoring
- Full Text Search
- Help Desk Management
- Live Chat
- Multi-Channel Communication
- Performance Metrics
- Process/Workflow Automation
- Real-Time Chat
- Real-Time Reporting
- Routing
- SSL Security
- Shared Inboxes
- Support Ticket Management
- Surveys & Feedback

## Links

- [View Help Scout Profile](https://www.softwareadvice.ie/software/2280/help-scout)
- [View Hiver Profile](https://www.softwareadvice.ie/software/60479/hiver)
- [View Original Comparison](https://www.softwareadvice.ie/compare/2280/60479/help-scout/vs/hiver)

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