---
description: Compare Device42 vs Freshservice regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Device42 vs Freshservice Comparison
---

Breadcrumb: [Home](/) > [Service Desk Software](/directory/4256/service-desk/software) > [Device42 \<span\>vs\</span\> Freshservice](https://www.softwareadvice.ie/compare/232828/436317/device42/vs/freshservice)

# Compare Device42 vs Freshservice

Canonical: https://www.softwareadvice.ie/compare/232828/436317/device42/vs/freshservice

> Detailed comparison between Device42 and Freshservice. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Device42 | Freshservice |
| **Overall rating** | 4.8/5 | 4.6/5 |
| **Total Reviews** | 85 | 791 |
| **Starting Price** | US$20.00 | US$19.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise) | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Phone Support, Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | Live Online, Webinars, Documentation | In Person, Live Online, Webinars, Documentation, Videos |

## Key features

### Device42

- API
- Access Controls/Permissions
- Asset Tracking
- Audit Management
- Audit Trail
- CMDB
- Contract/License Management
- Dashboard
- IT Asset Management
- IT Reporting
- Inventory Management
- License Management
- Maintenance Scheduling
- Monitoring
- Real-Time Data
- Real-Time Monitoring
- Reporting/Analytics
- SSL Security
- Supplier Management
- Ticket Management

### Freshservice

- API
- Access Controls/Permissions
- Asset Tracking
- Audit Management
- Audit Trail
- CMDB
- Contract/License Management
- Dashboard
- IT Asset Management
- IT Reporting
- Inventory Management
- License Management
- Maintenance Scheduling
- Monitoring
- Real-Time Data
- Real-Time Monitoring
- Reporting/Analytics
- SSL Security
- Supplier Management
- Ticket Management

## Links

- [View Device42 Profile](https://www.softwareadvice.ie/software/232828/device42)
- [View Freshservice Profile](https://www.softwareadvice.ie/software/436317/freshservice)
- [View Original Comparison](https://www.softwareadvice.ie/compare/232828/436317/device42/vs/freshservice)

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