---
description: Compare Kapture CX vs Freshservice regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Kapture CX vs Freshservice Comparison
---

Breadcrumb: [Home](/) > [Complaint Management Software](/directory/499/complaint-management/software) > [Kapture CX \<span\>vs\</span\> Freshservice](https://www.softwareadvice.ie/compare/23771/436317/Kapture/vs/freshservice)

# Compare Kapture CX vs Freshservice

Canonical: https://www.softwareadvice.ie/compare/23771/436317/Kapture/vs/freshservice

> Detailed comparison between Kapture CX and Freshservice. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Kapture CX | Freshservice |
| **Overall rating** | 4.2/5 | 4.6/5 |
| **Total Reviews** | 40 | 802 |
| **Starting Price** | US$39.00 | US$19.00 |
| **Free Trial** | No | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile) | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Phone Support, 24/7 (Live rep) | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Key features

### Kapture CX

- API
- CRM
- Chat/Messaging
- Customer Complaint Tracking
- Customisable Branding
- Customisable Templates
- Dashboard
- Email Alerts
- Email Management
- Email Templates
- Live Chat
- Mobile Alerts
- Multi-Channel Communication
- Performance Metrics
- Real-Time Data
- Reporting/Analytics
- Routing
- Support Ticket Management
- Surveys & Feedback
- Workflow Management

### Freshservice

- API
- CRM
- Chat/Messaging
- Customer Complaint Tracking
- Customisable Branding
- Customisable Templates
- Dashboard
- Email Alerts
- Email Management
- Email Templates
- Live Chat
- Mobile Alerts
- Multi-Channel Communication
- Performance Metrics
- Real-Time Data
- Reporting/Analytics
- Routing
- Support Ticket Management
- Surveys & Feedback
- Workflow Management

## Links

- [View Kapture CX Profile](https://www.softwareadvice.ie/software/23771/Kapture)
- [View Freshservice Profile](https://www.softwareadvice.ie/software/436317/freshservice)
- [View Original Comparison](https://www.softwareadvice.ie/compare/23771/436317/Kapture/vs/freshservice)

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