---
description: Compare NovelVox Unified Agent Desktop vs Enghouse Contact Center regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: NovelVox Unified Agent Desktop vs Enghouse Contact Center Comparison
---

Breadcrumb: [Home](/) > [Call Centre Software](/directory/4588/call-center/software) > [NovelVox Unified Agent Desktop \<span\>vs\</span\> Enghouse Contact Center](https://www.softwareadvice.ie/compare/238618/262072/novelvox-unified-agent-desktop/vs/enghouse-contact-center)

# Compare NovelVox Unified Agent Desktop vs Enghouse Contact Center

Canonical: https://www.softwareadvice.ie/compare/238618/262072/novelvox-unified-agent-desktop/vs/enghouse-contact-center

> Detailed comparison between NovelVox Unified Agent Desktop and Enghouse Contact Center. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | NovelVox Unified Agent Desktop | Enghouse Contact Center |
| **Overall rating** | - | 4.5/5 |
| **Total Reviews** | 0 | 21 |
| **Starting Price** | - | US$65.00 |
| **Free Trial** | - | No |
| **Free Version** | - | Yes |
| **Deployment** | Windows (On-Premise), Linux (On-Premise) | Cloud, SaaS, Web-based, Windows (Desktop), Windows (On-Premise) |
| **Support** | Email/Help Desk, FAQs/Forum, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | Webinars, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Key features

### NovelVox Unified Agent Desktop

- API
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Automatic Call Distribution
- CRM
- Call Centre Management
- Call Logging
- Call Monitoring
- Call Scripting
- Call Tracking
- Call Transfer
- Caller ID
- Computer Telephony Integration
- Contact Database
- Contact Management
- Inbound Call Centre
- Interaction Tracking
- Outbound Call Centre
- Third-Party Integrations

### Enghouse Contact Center

- API
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Automatic Call Distribution
- CRM
- Call Centre Management
- Call Logging
- Call Monitoring
- Call Scripting
- Call Tracking
- Call Transfer
- Caller ID
- Computer Telephony Integration
- Contact Database
- Contact Management
- Inbound Call Centre
- Interaction Tracking
- Outbound Call Centre
- Third-Party Integrations

## Links

- [View NovelVox Unified Agent Desktop Profile](https://www.softwareadvice.ie/software/238618/novelvox-unified-agent-desktop)
- [View Enghouse Contact Center Profile](https://www.softwareadvice.ie/software/262072/enghouse-contact-center)
- [View Original Comparison](https://www.softwareadvice.ie/compare/238618/262072/novelvox-unified-agent-desktop/vs/enghouse-contact-center)

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