---
description: Compare Zammad vs Zendesk Talk regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Zammad vs Zendesk Talk Comparison
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/4160/help-desk/software) > [Zammad \<span\>vs\</span\> Zendesk Talk](https://www.softwareadvice.ie/compare/249664/368594/zammad/vs/zendesk-talk)

# Compare Zammad vs Zendesk Talk

Canonical: https://www.softwareadvice.ie/compare/249664/368594/zammad/vs/zendesk-talk

> Detailed comparison between Zammad and Zendesk Talk. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Zammad | Zendesk Talk |
| **Overall rating** | 4.6/5 | 4.5/5 |
| **Total Reviews** | 7 | 21 |
| **Starting Price** | US$5.80 | US$49.00 |
| **Free Trial** | Yes | No |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop) | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support | - |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | - |

## Key features

### Zammad

- API
- Automated Routing
- Customer Database
- Customisable Branding
- Customizable Fields
- Multi-Channel Communication
- Performance Metrics
- Prioritisation
- Process/Workflow Automation
- Real-Time Chat
- Reporting/Analytics
- Single Sign On
- Social Media Integration

### Zendesk Talk

- Automated Routing
- Automatic Call Distribution
- Call Scripting
- Call Tagging
- Chat/Messaging
- Computer Telephony Integration
- Customizable Fields
- Dashboard
- Multi-Channel Communication
- Reporting/Analytics
- Support Ticket Management

## Links

- [View Zammad Profile](https://www.softwareadvice.ie/software/249664/zammad)
- [View Zendesk Talk Profile](https://www.softwareadvice.ie/software/368594/zendesk-talk)
- [View Original Comparison](https://www.softwareadvice.ie/compare/249664/368594/zammad/vs/zendesk-talk)

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