---
description: Compare Qualified vs Tiledesk regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Qualified vs Tiledesk Comparison
---

Breadcrumb: [Home](/) > [Conversational Marketing Platforms](/directory/4671/conversational-marketing/software) > [Qualified \<span\>vs\</span\> Tiledesk](https://www.softwareadvice.ie/compare/259839/359462/qualified/vs/tiledesk)

# Compare Qualified vs Tiledesk

Canonical: https://www.softwareadvice.ie/compare/259839/359462/qualified/vs/tiledesk

> Detailed comparison between Qualified and Tiledesk. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Qualified | Tiledesk |
| **Overall rating** | 5.0/5 | 4.6/5 |
| **Total Reviews** | 4 | 154 |
| **Starting Price** | US$2,500.00 | €49.00 |
| **Free Trial** | - | Yes |
| **Free Version** | - | No |
| **Deployment** | Cloud, SaaS, Web-based | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | Documentation | Live Online, Webinars, Documentation, Videos |

## Key features

### Qualified

- AI Copilot
- AI/Machine Learning
- Automated Responses
- Automated Routing
- CRM
- Canned Responses
- Code-free Development
- Customisable Branding
- For Sales/Marketing
- Intent Recognition
- Lead Capture
- Lead Qualification
- Live Chat
- Natural Language Processing
- Proactive Chat
- Process/Workflow Automation
- Transfers/Routing

### Tiledesk

- AI Copilot
- AI/Machine Learning
- Automated Responses
- Automated Routing
- CRM
- Canned Responses
- Code-free Development
- Customisable Branding
- Customisable Templates
- For Sales/Marketing
- Intent Recognition
- Lead Capture
- Lead Management
- Lead Qualification
- Live Chat
- Natural Language Processing
- Proactive Chat
- Process/Workflow Automation
- Sales Activity Management
- Transfers/Routing

## Links

- [View Qualified Profile](https://www.softwareadvice.ie/software/259839/qualified)
- [View Tiledesk Profile](https://www.softwareadvice.ie/software/359462/tiledesk)
- [View Original Comparison](https://www.softwareadvice.ie/compare/259839/359462/qualified/vs/tiledesk)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Qualified vs Tiledesk Comparison","description":"Compare Qualified vs Tiledesk regarding their features, reviews, pricing, specifications, screenshots & more.","url":"https://www.softwareadvice.ie/compare/259839/359462/qualified/vs/tiledesk","about":[{"@id":"https://www.softwareadvice.ie/software/259839/qualified#software"},{"@id":"https://www.softwareadvice.ie/software/359462/tiledesk#software"}],"breadcrumb":{"@id":"https://www.softwareadvice.ie/compare/259839/359462/qualified/vs/tiledesk#breadcrumblist"},"@id":"https://www.softwareadvice.ie/compare/259839/359462/qualified/vs/tiledesk#webpage","@type":["WebPage","CollectionPage"],"isPartOf":{"@id":"https://www.softwareadvice.ie/#website"},"inLanguage":"en-IE","publisher":{"@id":"https://www.softwareadvice.ie/#organization"}},{"name":"Qualified","description":"Qualified is a live chat, conversational AI, and chatbot solution that helps businesses with capturing and qualifying leads. The main features of Qualified include automated responses, query suggestions, automated routing, lead qualification, customizable branding, and proactive chat.\n\nBusinesses can benefit from Qualified’s website intelligence feature, which shows users who is visiting their site, what the status of the lead is, and any relevant notes. The platform also helps with building a customized chatbot with scripts and rules for the chatbot to follow in conversations.\n\nQualified subscriptions are offered on a monthly basis and support is provided via chat.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/0ba50b7c-a82c-496c-8bad-78e51c76f7fa.png","url":"https://www.softwareadvice.ie/software/259839/qualified","@id":"https://www.softwareadvice.ie/software/259839/qualified#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.softwareadvice.ie/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":5.0,"bestRating":5,"ratingCount":4},"offers":{"price":"2500","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud"},{"name":"Tiledesk","description":"Tiledesk is an AI Agent platform for customer support, sales engagement and internal operations. It helps enterprises and SMEs automate conversations and routine workflows across multiple channels, while keeping control over quality, governance and escalation to humans. You can run it as SaaS or self hosted, and you can adopt it as an open source alternative to Intercom, Tidio and Voiceflow.\n\nTeams build AI Agents with a visual drag and drop flow builder. You can combine deterministic steps with AI actions, conditions and approvals, so the same agent can answer questions, collect structured data, guide users through a process and trigger the next action. The builder supports AI prompts, AI conditions and task steps, so non technical teams can design reliable workflows with clear guardrails. With MCP, agents can execute tasks such as updating CRM records, sending emails, writing to spreadsheets, calling webhooks and connecting to tools like Google Workspace, Slack, Shopify and Notion. This turns conversations into workflows that run across systems without custom code for each step, while keeping clear control points and fallbacks.\n\nFor accuracy and consistency, Tiledesk includes a knowledge base with Retrieval Augmented Generation (RAG). You can import content from URLs and files, organize it by topic and keep it aligned with manuals, procedures and policies. Hybrid retrieval and re ranking help prioritize the most relevant sources before answering, reducing wrong or partial responses while lowering token usage. When the AI falls short, you can route the conversation to a human and capture the resolution as new knowledge, enabling a self learning loop that improves coverage over time and reduces repeated escalations.\n\nTiledesk supports multichannel and multilingual experiences, including WhatsApp Business and Facebook Messenger, plus web and other digital touchpoints. It includes AI to human handover for complex or sensitive cases, so operators can take over with full context and conversation history. Operational features include real time analytics and reporting, queue and department organization, multi project management, SLA settings and smart assignment so supervisors can monitor performance and keep service levels predictable at scale. Proactive messaging can support promotions, seasonal campaigns and time sensitive updates on messaging channels.\n\nCommon use cases include automating first tier customer inquiries, deploying a copilot for human agents, building ecommerce assistants, creating AI sales agents for qualification and follow up, producing executive summaries and turning company knowledge into an always available support hub for employees. Benefits typically include faster first response, higher first contact resolution, fewer handoffs, better customer trust and lower cost per interaction. Many teams set measurable goals such as automating up to 80 percent of repetitive requests, improving employee productivity by around 40 percent on routine knowledge work and increasing ecommerce revenue by 20 to 25 percent through faster responses and higher outreach. Results vary by process maturity and data quality, and the analytics layer helps you measure impact and continuously improve.\n\nFor teams with stricter requirements, self hosted deployment can support internal governance needs and data residency preferences. Multi project setup, queues and SLAs help organizations scale the same operating model across brands, departments or business units. Enterprise teams can separate projects per brand, manage roles and permissions, and integrate with existing identity and security processes. This supports staged adoption: start with one use case, validate results, then expand to more teams, channels and workflows with the same governance model.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/6d99e326-17fa-4ec1-8055-1eaf25f2b3de.png","url":"https://www.softwareadvice.ie/software/359462/tiledesk","@id":"https://www.softwareadvice.ie/software/359462/tiledesk#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.softwareadvice.ie/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.6,"bestRating":5,"ratingCount":154},"offers":{"price":"49","@type":"Offer","priceCurrency":"EUR"},"operatingSystem":"Cloud, Apple, Windows, Windows on premise, Linux on premise, Android, Platform ios"},{"@id":"https://www.softwareadvice.ie/compare/259839/359462/qualified/vs/tiledesk#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Conversational Marketing Platforms","position":2,"item":"/directory/4671/conversational-marketing/software","@type":"ListItem"},{"name":"Qualified vs Tiledesk","position":3,"item":"https://www.softwareadvice.ie/compare/259839/359462/qualified/vs/tiledesk","@type":"ListItem"}]}]}
</script>
