---
description: Compare Thought Industries vs Zendesk Suite regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Thought Industries vs Zendesk Suite Comparison
---

Breadcrumb: [Home](/) > [eLearning Authoring Software](/directory/1495/elearning-authoring/software) > [Thought Industries \<span\>vs\</span\> Zendesk Suite](https://www.softwareadvice.ie/compare/25991/26892/thought-industries/vs/zendesk-talk)

# Compare Thought Industries vs Zendesk Suite

Canonical: https://www.softwareadvice.ie/compare/25991/26892/thought-industries/vs/zendesk-talk

> Detailed comparison between Thought Industries and Zendesk Suite. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Thought Industries | Zendesk Suite |
| **Overall rating** | 4.5/5 | 4.4/5 |
| **Total Reviews** | 80 | 4079 |
| **Starting Price** | - | US$115.00 |
| **Free Trial** | No | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop) | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Key features

### Thought Industries

- API
- Account Alerts
- Account Management
- Activity Tracking
- CRM
- Content Management
- Customisable Branding
- Customisable Templates
- Dashboard
- Decision Support Systems
- Full Text Search
- Interactive Content
- Live Chat
- Real-Time Analytics
- Real-Time Data
- Single Sign On
- Social Media Integration
- Survey/Poll Management
- Surveys & Feedback
- Video Support

### Zendesk Suite

- API
- Account Alerts
- Account Management
- Activity Tracking
- CRM
- Content Management
- Customisable Branding
- Customisable Templates
- Dashboard
- Decision Support Systems
- Full Text Search
- Interactive Content
- Live Chat
- Real-Time Analytics
- Real-Time Data
- Single Sign On
- Social Media Integration
- Survey/Poll Management
- Surveys & Feedback
- Video Support

## Links

- [View Thought Industries Profile](https://www.softwareadvice.ie/software/25991/thought-industries)
- [View Zendesk Suite Profile](https://www.softwareadvice.ie/software/26892/zendesk-talk)
- [View Original Comparison](https://www.softwareadvice.ie/compare/25991/26892/thought-industries/vs/zendesk-talk)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Thought Industries vs Zendesk Suite Comparison","description":"Compare Thought Industries vs Zendesk Suite regarding their features, reviews, pricing, specifications, screenshots & more.","url":"https://www.softwareadvice.ie/compare/25991/26892/thought-industries/vs/zendesk-talk","about":[{"@id":"https://www.softwareadvice.ie/software/25991/thought-industries#software"},{"@id":"https://www.softwareadvice.ie/software/26892/zendesk-talk#software"}],"breadcrumb":{"@id":"https://www.softwareadvice.ie/compare/25991/26892/thought-industries/vs/zendesk-talk#breadcrumblist"},"@id":"https://www.softwareadvice.ie/compare/25991/26892/thought-industries/vs/zendesk-talk#webpage","@type":["WebPage","CollectionPage"],"isPartOf":{"@id":"https://www.softwareadvice.ie/#website"},"inLanguage":"en-IE","publisher":{"@id":"https://www.softwareadvice.ie/#organization"}},{"name":"Thought Industries","description":"Thought Industries is a cloud-based customer training platform designed to suit the needs of business across multiple industries including IT, manufacturing, professional training, continued education, continued medical education, associations, and customer onboarding.\n\nKey functionalities of the platform include drag-and-drop course authoring, a custom microsite and page builder, learner management capabilities, eCommerce capabilities, certification management, social learning and communities, ILT and vILT, gamification, mobile learning, in-depth reporting and analytics, xAPI, in-app play, AI recommendation engine, and both xAPI and SCORM compliance, within one integrated suite.\n\nThe Thought Industries platform is a browser-agnostic system. It is compatible with both desktops and mobile devices.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/84944061-ff5b-4a11-b9cb-63010645b975.png","url":"https://www.softwareadvice.ie/software/25991/thought-industries","@id":"https://www.softwareadvice.ie/software/25991/thought-industries#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.softwareadvice.ie/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.6,"bestRating":5,"ratingCount":80},"operatingSystem":"Cloud, Apple, Windows, Linux, Windows on premise, Linux on premise, Chrome"},{"name":"Zendesk Suite","description":"Zendesk is a cloud-based help desk management solution offering customizable tools to build customer service portal, knowledge base and online communities. The solution offers a customizable front-end portal, live chat features and integration with applications like Salesforce and Google Analytics. Zendesk is used across a wide range of vertical markets including technology, government, media and retail, from small to large.\n\nZendesk’s online customer portal helps support agents to keep track of tickets raised and their status. Customers can go through existing tickets to find answers from queries similar to their question and if not satisfied, customers can raise their own tickets in the portal. Zendesk also offers branding of support pages with business logos, themes and brand images.\n\nZendesk allows businesses to build a knowledge base to address some of the most prominent and repetitive questions, so that customers can go through the basic set of queries asked in general. Using Zendesk, businesses can also set up an online community where their customers can post queries and reply to ongoing discussion threads.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/9fb4f1ef-440f-417d-a084-02cb16d6c3ec.png","url":"https://www.softwareadvice.ie/software/26892/zendesk-talk","@id":"https://www.softwareadvice.ie/software/26892/zendesk-talk#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.softwareadvice.ie/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.4,"bestRating":5,"ratingCount":4079},"offers":{"price":"115","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Android, Platform ios, Platform ipad"},{"@id":"https://www.softwareadvice.ie/compare/25991/26892/thought-industries/vs/zendesk-talk#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"eLearning Authoring Software","position":2,"item":"/directory/1495/elearning-authoring/software","@type":"ListItem"},{"name":"Thought Industries vs Zendesk Suite","position":3,"item":"https://www.softwareadvice.ie/compare/25991/26892/thought-industries/vs/zendesk-talk","@type":"ListItem"}]}]}
</script>