---
description: Compare SherpaDesk vs Freshdesk regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: SherpaDesk vs Freshdesk Comparison
---

Breadcrumb: [Home](/) > [Professional Services Automation Software](/directory/4135/psa/software) > [SherpaDesk \<span\>vs\</span\> Freshdesk](https://www.softwareadvice.ie/compare/26567/110247/sherpadesk/vs/freshdesk)

# Compare SherpaDesk vs Freshdesk

Canonical: https://www.softwareadvice.ie/compare/26567/110247/sherpadesk/vs/freshdesk

> Detailed comparison between SherpaDesk and Freshdesk. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | SherpaDesk | Freshdesk |
| **Overall rating** | 4.7/5 | 4.5/5 |
| **Total Reviews** | 62 | 3425 |
| **Starting Price** | US$39.00 | US$19.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | Live Online, Webinars, Documentation, Videos |

## Key features

### SherpaDesk

- API
- Activity Dashboard
- Alerts/Escalation
- Alerts/Notifications
- Automated Routing
- CRM
- Collaboration Tools
- Customisable Branding
- Email Management
- IT Asset Management
- Interaction Tracking
- Knowledge Base Management
- Mobile App
- Monitoring
- Project Management
- Real-Time Chat
- Reporting/Analytics
- Self Service Portal
- Service Level Agreement (SLA) Management
- Ticket Management

### Freshdesk

- API
- Activity Dashboard
- Alerts/Escalation
- Alerts/Notifications
- Automated Routing
- CRM
- Collaboration Tools
- Customisable Branding
- Email Management
- IT Asset Management
- Interaction Tracking
- Knowledge Base Management
- Mobile App
- Monitoring
- Project Management
- Real-Time Chat
- Reporting/Analytics
- Self Service Portal
- Service Level Agreement (SLA) Management
- Ticket Management

## Links

- [View SherpaDesk Profile](https://www.softwareadvice.ie/software/26567/sherpadesk)
- [View Freshdesk Profile](https://www.softwareadvice.ie/software/110247/freshdesk)
- [View Original Comparison](https://www.softwareadvice.ie/compare/26567/110247/sherpadesk/vs/freshdesk)

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