---
description: Compare Milldesk vs Freshservice regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Milldesk vs Freshservice Comparison
---

Breadcrumb: [Home](/) > [Knowledge Management Software](/directory/1884/knowledge-management/software) > [Milldesk \<span\>vs\</span\> Freshservice](https://www.softwareadvice.ie/compare/266381/436317/milldesk/vs/freshservice)

# Compare Milldesk vs Freshservice

Canonical: https://www.softwareadvice.ie/compare/266381/436317/milldesk/vs/freshservice

> Detailed comparison between Milldesk and Freshservice. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Milldesk | Freshservice |
| **Overall rating** | 5.0/5 | 4.5/5 |
| **Total Reviews** | 31 | 751 |
| **Starting Price** | R$26.00 | US$19.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Key features

### Milldesk

- API
- Activity Tracking
- Asset Tracking
- Chat/Messaging
- Contract/License Management
- Customisable Branding
- Email Management
- Email Templates
- Help Desk Management
- IT Asset Management
- Incident Management
- Multi-Channel Communication
- Performance Metrics
- Prioritisation
- Real-Time Chat
- Reporting/Analytics
- Support Ticket Management
- Surveys & Feedback
- Task Management
- Workflow Management

### Freshservice

- API
- Activity Tracking
- Asset Tracking
- Chat/Messaging
- Contract/License Management
- Customisable Branding
- Email Management
- Email Templates
- Help Desk Management
- IT Asset Management
- Incident Management
- Multi-Channel Communication
- Performance Metrics
- Prioritisation
- Real-Time Chat
- Reporting/Analytics
- Support Ticket Management
- Surveys & Feedback
- Task Management
- Workflow Management

## Links

- [View Milldesk Profile](https://www.softwareadvice.ie/software/266381/milldesk)
- [View Freshservice Profile](https://www.softwareadvice.ie/software/436317/freshservice)
- [View Original Comparison](https://www.softwareadvice.ie/compare/266381/436317/milldesk/vs/freshservice)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Milldesk vs Freshservice Comparison","description":"Compare Milldesk vs Freshservice regarding their features, reviews, pricing, specifications, screenshots & more.","url":"https://www.softwareadvice.ie/compare/266381/436317/milldesk/vs/freshservice","about":[{"@id":"https://www.softwareadvice.ie/software/266381/milldesk#software"},{"@id":"https://www.softwareadvice.ie/software/436317/freshservice#software"}],"breadcrumb":{"@id":"https://www.softwareadvice.ie/compare/266381/436317/milldesk/vs/freshservice#breadcrumblist"},"@type":["WebPage","CollectionPage"],"@id":"https://www.softwareadvice.ie/compare/266381/436317/milldesk/vs/freshservice#webpage","publisher":{"@id":"https://www.softwareadvice.ie/#organization"},"inLanguage":"en-IE","isPartOf":{"@id":"https://www.softwareadvice.ie/#website"}},{"name":"Milldesk","description":"Milldesk is an IT help desk and service management platform designed for managing all aspects of your IT department. With its intelligent workflows, users can create tickets and assign them to appropriate personnel as well as view, prioritize and resolve issues in just a few clicks. Key features include intelligent workflows, automatic and scheduled tickets, communication tools, contract management, customizable branding, and feedback management.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/2af65535-a61a-4639-8141-95eca149218d.png","url":"https://www.softwareadvice.ie/software/266381/milldesk","@type":"SoftwareApplication","@id":"https://www.softwareadvice.ie/software/266381/milldesk#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.softwareadvice.ie/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":31,"ratingValue":5.0},"offers":{"price":"26","@type":"Offer","priceCurrency":"BRL"},"operatingSystem":"Cloud, Apple, Windows, Android, Platform ios, Platform ipad"},{"name":"Freshservice","description":"Freshservice is a cloud-based IT Help Desk and service management solution that enables organizations to simplify their IT operations. The solution offers features that include a ticketing system, self-service portal and knowledgebase. The solution also provides a mobile app for iOS and Android that allows IT administrators to service requests remotely.\n\nFreshservice provides ITIL-ready components that help administrators manage assets, incidents, problems, change and releases. The Asset Management component helps organizations exercise control over their IT assets. Software/ hardware assets can be added, tagged, tracked and delinked, ensuring asset visibility and awareness.\n\nFreshservice also offers a gamification module called \"Arcade\". This module enables IT agents to score points and gamify IT related tasks. The solution allows administrators to generate pre-defined reports for incidents and changes using various filters. Freshservice can be integrated with third-party apps for managing the service desk. It is available on an annual subscription basis that includes support via email and phone.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/b606079a-349c-43b9-8690-fa1ab825b3cb.png","url":"https://www.softwareadvice.ie/software/436317/freshservice","@type":"SoftwareApplication","@id":"https://www.softwareadvice.ie/software/436317/freshservice#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.softwareadvice.ie/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":751,"ratingValue":4.5},"offers":{"price":"19","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Android, Platform ios, Platform ipad"},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Knowledge Management Software","position":2,"item":"/directory/1884/knowledge-management/software","@type":"ListItem"},{"name":"Milldesk vs Freshservice","position":3,"item":"https://www.softwareadvice.ie/compare/266381/436317/milldesk/vs/freshservice","@type":"ListItem"}],"@id":"https://www.softwareadvice.ie/compare/266381/436317/milldesk/vs/freshservice#breadcrumblist"}]}
</script>