---
description: Compare Nextiva vs CTM regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Nextiva vs CTM Comparison
---

Breadcrumb: [Home](/) > [VoIP Software](/directory/4508/voip/software) > [Nextiva \<span\>vs\</span\> CTM](https://www.softwareadvice.ie/compare/2683/112191/nextiva-business-voip/vs/calltrackingmetrics)

# Compare Nextiva vs CTM

Canonical: https://www.softwareadvice.ie/compare/2683/112191/nextiva-business-voip/vs/calltrackingmetrics

> Detailed comparison between Nextiva and CTM. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Nextiva | CTM |
| **Overall rating** | 4.6/5 | 4.7/5 |
| **Total Reviews** | 919 | 159 |
| **Starting Price** | US$25.00 | US$79.00 |
| **Free Trial** | No | No |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation |

## Key features

### Nextiva

- API
- Access Controls/Permissions
- Alerts/Escalation
- Automatic Call Distribution
- CRM
- Call Logging
- Call Tracking Metrics
- Chat/Messaging
- Collaboration Tools
- Computer Telephony Integration
- Dashboard
- Live Chat
- Monitoring
- Multi-Channel Communication
- Multi-User Collaboration
- Performance Management
- Performance Metrics
- Quality Management
- Queue Management
- Reporting/Analytics

### CTM

- API
- Access Controls/Permissions
- Alerts/Escalation
- Automatic Call Distribution
- CRM
- Call Logging
- Call Tracking Metrics
- Chat/Messaging
- Collaboration Tools
- Computer Telephony Integration
- Dashboard
- Live Chat
- Monitoring
- Multi-Channel Communication
- Multi-User Collaboration
- Performance Management
- Performance Metrics
- Quality Management
- Queue Management
- Reporting/Analytics

## Links

- [View Nextiva Profile](https://www.softwareadvice.ie/software/2683/nextiva-business-voip)
- [View CTM Profile](https://www.softwareadvice.ie/software/112191/calltrackingmetrics)
- [View Original Comparison](https://www.softwareadvice.ie/compare/2683/112191/nextiva-business-voip/vs/calltrackingmetrics)

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