---
description: Compare Nextiva vs Five9 regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Nextiva vs Five9 Comparison
---

Breadcrumb: [Home](/) > [Call Centre Software](/directory/4588/call-center/software) > [Nextiva \<span\>vs\</span\> Five9](https://www.softwareadvice.ie/compare/2683/20063/nextiva-business-voip/vs/five9)

# Compare Nextiva vs Five9

Canonical: https://www.softwareadvice.ie/compare/2683/20063/nextiva-business-voip/vs/five9

> Detailed comparison between Nextiva and Five9. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Nextiva | Five9 |
| **Overall rating** | 4.6/5 | 4.2/5 |
| **Total Reviews** | 914 | 481 |
| **Starting Price** | US$25.00 | US$159.00 |
| **Free Trial** | No | No |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (On-Premise), Linux (On-Premise), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Phone Support | Email/Help Desk, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | Videos | In Person, Live Online, Webinars, Documentation |

## Key features

### Nextiva

- API
- Auto-Dialer
- Automatic Call Distribution
- CRM
- Call Logging
- Call Screening
- Call Tracking Metrics
- Chat/Messaging
- Computer Telephony Integration
- Customisable Templates
- Dashboard
- Live Chat
- Monitoring
- Multi-Channel Communication
- Performance Management
- Performance Metrics
- Process/Workflow Automation
- Quality Management
- Survey/Poll Management
- Video Conferencing

### Five9

- API
- Auto-Dialer
- Automatic Call Distribution
- CRM
- Call Logging
- Call Screening
- Call Tracking Metrics
- Chat/Messaging
- Computer Telephony Integration
- Customisable Templates
- Dashboard
- Live Chat
- Monitoring
- Multi-Channel Communication
- Performance Management
- Performance Metrics
- Process/Workflow Automation
- Quality Management
- Survey/Poll Management
- Video Conferencing

## Links

- [View Nextiva Profile](https://www.softwareadvice.ie/software/2683/nextiva-business-voip)
- [View Five9 Profile](https://www.softwareadvice.ie/software/20063/five9)
- [View Original Comparison](https://www.softwareadvice.ie/compare/2683/20063/nextiva-business-voip/vs/five9)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Nextiva vs Five9 Comparison","description":"Compare Nextiva vs Five9 regarding their features, reviews, pricing, specifications, screenshots & more.","url":"https://www.softwareadvice.ie/compare/2683/20063/nextiva-business-voip/vs/five9","about":[{"@id":"https://www.softwareadvice.ie/software/2683/nextiva-business-voip#software"},{"@id":"https://www.softwareadvice.ie/software/20063/five9#software"}],"breadcrumb":{"@id":"https://www.softwareadvice.ie/compare/2683/20063/nextiva-business-voip/vs/five9#breadcrumblist"},"@id":"https://www.softwareadvice.ie/compare/2683/20063/nextiva-business-voip/vs/five9#webpage","@type":["WebPage","CollectionPage"],"isPartOf":{"@id":"https://www.softwareadvice.ie/#website"},"inLanguage":"en-IE","publisher":{"@id":"https://www.softwareadvice.ie/#organization"}},{"name":"Nextiva","description":"Nextiva is a customer experience management platform that consolidates all customer interactions into one AI-powered solution. The platform enables seamless conversations across traditional, digital and social channels, allowing businesses to engage customers anywhere, at any time. Nextiva offers tailored solutions for companies of all sizes, from small businesses to large enterprises, to help them acquire, retain and grow their customer base.\n\nNextiva's platform features advanced AI and automation capabilities. It includes an intelligent, AI-powered contact center, customer journey orchestration tools and real-time customer insights, enabling businesses to deliver personalized, context-driven support.  Additionally, the platform includes workforce engagement management solutions, with automations and tools that streamline management, reduce agent fatigue and increase retention.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/ec616c65-2377-4517-aec7-719d0fa5dffb.png","url":"https://www.softwareadvice.ie/software/2683/nextiva-business-voip","@id":"https://www.softwareadvice.ie/software/2683/nextiva-business-voip#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.softwareadvice.ie/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.6,"bestRating":5,"ratingCount":914},"offers":{"price":"25","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Android, Platform ios, Platform ipad"},{"name":"Five9","description":"Five9 is an all-in-one cloud contact center solution for inbound, outbound, blended and omnichannel contact centers world-wide. \n\n\nPowered by Practical AI, Five9 enables agents to provide customer experiences across phone, email, chat, mobile, social and more. \n\n\nThe AI-driven Five9 Engagement Workflow uses NLP and intelligent routing to get customers to the right agent while Five9 Genius derives customer intent data to provide agents with next step guidance before they pick up the phone. Four adjustable dialing modes skip no-answers and busy signals to triple agent talk time. \n\n\nFive9’s IVR with speech recognition can be used for common customer inquiries to free up agents for high-value interactions. Monitor, analyze and report on the contact center’s performance with real-time metrics and dashboards, and automatically sync all interactions with CRM. \n\n\nThe contact center can be up and running in a matter of days and can be scaled up or down based on business needs.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/e0e85fd0-6e8c-42d0-808e-07a5501931a9.png","url":"https://www.softwareadvice.ie/software/20063/five9","@id":"https://www.softwareadvice.ie/software/20063/five9#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.softwareadvice.ie/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.2,"bestRating":5,"ratingCount":481},"offers":{"price":"159","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows on premise, Linux on premise, Platform ipad"},{"@id":"https://www.softwareadvice.ie/compare/2683/20063/nextiva-business-voip/vs/five9#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Call Centre Software","position":2,"item":"/directory/4588/call-center/software","@type":"ListItem"},{"name":"Nextiva vs Five9","position":3,"item":"https://www.softwareadvice.ie/compare/2683/20063/nextiva-business-voip/vs/five9","@type":"ListItem"}]}]}
</script>