---
description: Compare Zendesk Suite vs Ada regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Zendesk Suite vs Ada Comparison
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/4160/help-desk/software) > [Zendesk Suite \<span\>vs\</span\> Ada](https://www.softwareadvice.ie/compare/26892/171805/zendesk-talk/vs/ada)

# Compare Zendesk Suite vs Ada

Canonical: https://www.softwareadvice.ie/compare/26892/171805/zendesk-talk/vs/ada

> Detailed comparison between Zendesk Suite and Ada. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Zendesk Suite | Ada |
| **Overall rating** | 4.4/5 | 4.7/5 |
| **Total Reviews** | 4080 | 15 |
| **Starting Price** | US$115.00 | US$60,000.00 |
| **Free Trial** | Yes | No |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Documentation |

## Key features

### Zendesk Suite

- API
- Chat/Messaging
- Computer Telephony Integration
- Customer Database
- Customer Service Analytics
- Customisable Branding
- Email Management
- Live Chat
- Multi-Channel Communication
- Multi-Channel Management
- Performance Metrics
- Real-Time Analytics
- Real-Time Data
- Reporting/Analytics
- Single Sign On
- Social Media Integration
- Support Ticket Management
- Surveys & Feedback
- Transcripts/Chat History
- Transfers/Routing

### Ada

- API
- Chat/Messaging
- Computer Telephony Integration
- Customer Database
- Customer Service Analytics
- Customisable Branding
- Email Management
- Live Chat
- Multi-Channel Communication
- Multi-Channel Management
- Performance Metrics
- Real-Time Analytics
- Real-Time Data
- Reporting/Analytics
- Single Sign On
- Social Media Integration
- Support Ticket Management
- Surveys & Feedback
- Transcripts/Chat History
- Transfers/Routing

## Links

- [View Zendesk Suite Profile](https://www.softwareadvice.ie/software/26892/zendesk-talk)
- [View Ada Profile](https://www.softwareadvice.ie/software/171805/ada)
- [View Original Comparison](https://www.softwareadvice.ie/compare/26892/171805/zendesk-talk/vs/ada)

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