---
description: Compare Zendesk Suite vs BMC Helix ITSM regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Zendesk Suite vs BMC Helix ITSM Comparison
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/4160/help-desk/software) > [Zendesk Suite \<span\>vs\</span\> BMC Helix ITSM](https://www.softwareadvice.ie/compare/26892/184531/zendesk-talk/vs/bmc-helix-itsm)

# Compare Zendesk Suite vs BMC Helix ITSM

Canonical: https://www.softwareadvice.ie/compare/26892/184531/zendesk-talk/vs/bmc-helix-itsm

> Detailed comparison between Zendesk Suite and BMC Helix ITSM. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Zendesk Suite | BMC Helix ITSM |
| **Overall rating** | 4.4/5 | 4.1/5 |
| **Total Reviews** | 4072 | 115 |
| **Starting Price** | US$39.00 | - |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | - |

## Key features

### Zendesk Suite

- API
- Activity Dashboard
- Activity Tracking
- Alerts/Notifications
- Asset Tracking
- Change Management
- Computer Telephony Integration
- Configuration Management
- Customer Complaint Tracking
- Dashboard
- Help Desk Management
- Incident Management
- Issue Scheduling
- Lead Management
- Problem Management
- Reporting & Statistics
- Service Catalogue
- Support Ticket Management
- Support Ticket Tracking
- Transfers/Routing

### BMC Helix ITSM

- API
- Activity Dashboard
- Activity Tracking
- Alerts/Notifications
- Asset Tracking
- Change Management
- Configuration Management
- Dashboard
- Help Desk Management
- Incident Management
- Problem Management
- Reporting & Statistics
- Service Catalogue
- Support Ticket Management
- Support Ticket Tracking

## Links

- [View Zendesk Suite Profile](https://www.softwareadvice.ie/software/26892/zendesk-talk)
- [View BMC Helix ITSM Profile](https://www.softwareadvice.ie/software/184531/bmc-helix-itsm)
- [View Original Comparison](https://www.softwareadvice.ie/compare/26892/184531/zendesk-talk/vs/bmc-helix-itsm)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Zendesk Suite vs BMC Helix ITSM Comparison","description":"Compare Zendesk Suite vs BMC Helix ITSM regarding their features, reviews, pricing, specifications, screenshots & more.","url":"https://www.softwareadvice.ie/compare/26892/184531/zendesk-talk/vs/bmc-helix-itsm","about":[{"@id":"https://www.softwareadvice.ie/software/26892/zendesk-talk#software"},{"@id":"https://www.softwareadvice.ie/software/184531/bmc-helix-itsm#software"}],"breadcrumb":{"@id":"https://www.softwareadvice.ie/compare/26892/184531/zendesk-talk/vs/bmc-helix-itsm#breadcrumblist"},"@type":["WebPage","CollectionPage"],"@id":"https://www.softwareadvice.ie/compare/26892/184531/zendesk-talk/vs/bmc-helix-itsm#webpage","isPartOf":{"@id":"https://www.softwareadvice.ie/#website"},"inLanguage":"en-IE","publisher":{"@id":"https://www.softwareadvice.ie/#organization"}},{"name":"Zendesk Suite","description":"Zendesk is a cloud-based help desk management solution offering customizable tools to build customer service portal, knowledge base and online communities. The solution offers a customizable front-end portal, live chat features and integration with applications like Salesforce and Google Analytics. Zendesk is used across a wide range of vertical markets including technology, government, media and retail, from small to large.\n\nZendesk’s online customer portal helps support agents to keep track of tickets raised and their status. Customers can go through existing tickets to find answers from queries similar to their question and if not satisfied, customers can raise their own tickets in the portal. Zendesk also offers branding of support pages with business logos, themes and brand images.\n\nZendesk allows businesses to build a knowledge base to address some of the most prominent and repetitive questions, so that customers can go through the basic set of queries asked in general. Using Zendesk, businesses can also set up an online community where their customers can post queries and reply to ongoing discussion threads.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/9fb4f1ef-440f-417d-a084-02cb16d6c3ec.png","url":"https://www.softwareadvice.ie/software/26892/zendesk-talk","@type":"SoftwareApplication","@id":"https://www.softwareadvice.ie/software/26892/zendesk-talk#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.softwareadvice.ie/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.4,"bestRating":5,"ratingCount":4072},"offers":{"price":"39","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Android, Platform ios, Platform ipad"},{"name":"BMC Helix ITSM","description":"BMC Helix ITSM is a cloud-based digital service management solution that combines a service desk manager, a change manager, a service delivery manager and an IT director into one suite. It is also available for on-premise deployment.\n\n\nThe solution provides reporting features that enable users to create custom reports and convert them into dashboards. It offers incident and problem management, which can detect recurring incidents. Its self-service application is connected with social media and provides virtual and live chat help for resolving customer queries.\n\n\nBMC Helix ITSM keeps track of changes in IT configuration and identifies change collision in advance. Through its asset management capabilities, the solution can manage the lifecycle of IT assets from procurement to end-of-life.\n\n\nBMC Helix ITSM enables users to define a service catalog for both internal and external customers. Its admin panel facilitates management of servers, email integrations, applications and security preferences.\n\n\nSupport is available via phone and email.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/c5a39457-b4b1-4533-83c4-b26c5305c2e5.jpg","url":"https://www.softwareadvice.ie/software/184531/bmc-helix-itsm","@type":"SoftwareApplication","@id":"https://www.softwareadvice.ie/software/184531/bmc-helix-itsm#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.softwareadvice.ie/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.1,"bestRating":5,"ratingCount":115},"operatingSystem":"Cloud, Windows on premise, Linux on premise"},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Help Desk Software","position":2,"item":"/directory/4160/help-desk/software","@type":"ListItem"},{"name":"Zendesk Suite vs BMC Helix ITSM","position":3,"item":"https://www.softwareadvice.ie/compare/26892/184531/zendesk-talk/vs/bmc-helix-itsm","@type":"ListItem"}],"@id":"https://www.softwareadvice.ie/compare/26892/184531/zendesk-talk/vs/bmc-helix-itsm#breadcrumblist"}]}
</script>