---
description: Compare Zendesk Suite vs Track-It! regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Zendesk Suite vs Track-It! Comparison
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/4160/help-desk/software) > [Zendesk Suite \<span\>vs\</span\> Track-It\!](https://www.softwareadvice.ie/compare/26892/27016/zendesk-talk/vs/track-it)

# Compare Zendesk Suite vs Track-It\!

Canonical: https://www.softwareadvice.ie/compare/26892/27016/zendesk-talk/vs/track-it

> Detailed comparison between Zendesk Suite and Track-It\!. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Zendesk Suite | Track-It\! |
| **Overall rating** | 4.4/5 | 4.0/5 |
| **Total Reviews** | 4079 | 77 |
| **Starting Price** | US$39.00 | US$995.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Key features

### Zendesk Suite

- Alerts/Escalation
- Analytics
- Asset Tracking
- Automated Routing
- Change Management
- Computer Telephony Integration
- Customer Complaint Tracking
- Customisable Branding
- Dashboard
- Email Management
- Incident Management
- Knowledge Base Management
- Knowledge Management
- Lead Management
- Mobile Access
- Prioritisation
- Reporting/Analytics
- Self Service Portal
- Service Level Agreement (SLA) Management
- Ticket Management

### Track-It\!

- Alerts/Escalation
- Analytics
- Automated Routing
- Change Management
- Customisable Branding
- Dashboard
- Email Management
- Incident Management
- Knowledge Base Management
- Knowledge Management
- Mobile Access
- Prioritisation
- Reporting/Analytics
- Self Service Portal
- Service Level Agreement (SLA) Management
- Ticket Management

## Links

- [View Zendesk Suite Profile](https://www.softwareadvice.ie/software/26892/zendesk-talk)
- [View Track-It\! Profile](https://www.softwareadvice.ie/software/27016/track-it)
- [View Original Comparison](https://www.softwareadvice.ie/compare/26892/27016/zendesk-talk/vs/track-it)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Zendesk Suite vs Track-It! Comparison","description":"Compare Zendesk Suite vs Track-It! regarding their features, reviews, pricing, specifications, screenshots & more.","url":"https://www.softwareadvice.ie/compare/26892/27016/zendesk-talk/vs/track-it","about":[{"@id":"https://www.softwareadvice.ie/software/26892/zendesk-talk#software"},{"@id":"https://www.softwareadvice.ie/software/27016/track-it#software"}],"breadcrumb":{"@id":"https://www.softwareadvice.ie/compare/26892/27016/zendesk-talk/vs/track-it#breadcrumblist"},"@type":["WebPage","CollectionPage"],"@id":"https://www.softwareadvice.ie/compare/26892/27016/zendesk-talk/vs/track-it#webpage","publisher":{"@id":"https://www.softwareadvice.ie/#organization"},"inLanguage":"en-IE","isPartOf":{"@id":"https://www.softwareadvice.ie/#website"}},{"name":"Zendesk Suite","description":"Zendesk is a cloud-based help desk management solution offering customizable tools to build customer service portal, knowledge base and online communities. The solution offers a customizable front-end portal, live chat features and integration with applications like Salesforce and Google Analytics. Zendesk is used across a wide range of vertical markets including technology, government, media and retail, from small to large.\n\nZendesk’s online customer portal helps support agents to keep track of tickets raised and their status. Customers can go through existing tickets to find answers from queries similar to their question and if not satisfied, customers can raise their own tickets in the portal. Zendesk also offers branding of support pages with business logos, themes and brand images.\n\nZendesk allows businesses to build a knowledge base to address some of the most prominent and repetitive questions, so that customers can go through the basic set of queries asked in general. Using Zendesk, businesses can also set up an online community where their customers can post queries and reply to ongoing discussion threads.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/9fb4f1ef-440f-417d-a084-02cb16d6c3ec.png","url":"https://www.softwareadvice.ie/software/26892/zendesk-talk","@type":"SoftwareApplication","@id":"https://www.softwareadvice.ie/software/26892/zendesk-talk#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.softwareadvice.ie/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":4079,"ratingValue":4.4},"offers":{"price":"39","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Android, Platform ios, Platform ipad"},{"name":"Track-It!","description":"Track-It! is an IT service desk management platform by BMC Software that handles asset, change management, knowledge and license management and provides multiple reporting and analytics dashboards. The knowledge management module is used to build a database of known issues and their general solution. The database offers insights into recurring trends and challenges.\n\n\nTrack-It! helps technicians design solutions for repetitive problems that can be marked public for end users as a part of a self-service channel. The solution also helps IT technicians track and prioritize work. Change management module helps users control costs and outages due to unplanned network or server issues. The module also minimizes IT infrastructure change risks through timely review, enforcement, and approval automation.\n\n\nTrack-It! provides a mobile portal that allows technicians to add and update work orders from any mobile device. The software offers add-ons for additional functionality, such as satisfaction surveys and remote control.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/2f7c9449-b5f3-4e97-9d0d-a51630a16d9f.png","url":"https://www.softwareadvice.ie/software/27016/track-it","@type":"SoftwareApplication","@id":"https://www.softwareadvice.ie/software/27016/track-it#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.softwareadvice.ie/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":77,"ratingValue":4.0},"offers":{"price":"995","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Windows, Windows on premise, Linux on premise, Android, Platform ios, Platform ipad"},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Help Desk Software","position":2,"item":"/directory/4160/help-desk/software","@type":"ListItem"},{"name":"Zendesk Suite vs Track-It!","position":3,"item":"https://www.softwareadvice.ie/compare/26892/27016/zendesk-talk/vs/track-it","@type":"ListItem"}],"@id":"https://www.softwareadvice.ie/compare/26892/27016/zendesk-talk/vs/track-it#breadcrumblist"}]}
</script>