---
description: Compare Zendesk Suite vs easiware regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Zendesk Suite vs easiware Comparison
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/4160/help-desk/software) > [Zendesk Suite \<span\>vs\</span\> easiware](https://www.softwareadvice.ie/compare/26892/305073/zendesk-talk/vs/easi-crm)

# Compare Zendesk Suite vs easiware

Canonical: https://www.softwareadvice.ie/compare/26892/305073/zendesk-talk/vs/easi-crm

> Detailed comparison between Zendesk Suite and easiware. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Zendesk Suite | easiware |
| **Overall rating** | 4.4/5 | 4.6/5 |
| **Total Reviews** | 4072 | 12 |
| **Starting Price** | US$39.00 | €50.00 |
| **Free Trial** | Yes | No |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation |

## Key features

### Zendesk Suite

- API
- Activity Tracking
- Collaboration Tools
- Communication Management
- Customer Database
- Customer Engagement
- Dashboard
- Email Management
- Email Templates
- Live Chat
- Multi-Channel Communication
- Performance Metrics
- Real-Time Analytics
- Real-Time Data
- Reporting/Analytics
- Search/Filter
- Social Media Integration
- Survey/Poll Management
- Surveys & Feedback
- Workflow Management

### easiware

- API
- Activity Tracking
- Collaboration Tools
- Communication Management
- Customer Database
- Customer Engagement
- Dashboard
- Email Management
- Email Templates
- Live Chat
- Multi-Channel Communication
- Performance Metrics
- Real-Time Analytics
- Real-Time Data
- Reporting/Analytics
- Search/Filter
- Social Media Integration
- Survey/Poll Management
- Surveys & Feedback
- Workflow Management

## Links

- [View Zendesk Suite Profile](https://www.softwareadvice.ie/software/26892/zendesk-talk)
- [View easiware Profile](https://www.softwareadvice.ie/software/305073/easi-crm)
- [View Original Comparison](https://www.softwareadvice.ie/compare/26892/305073/zendesk-talk/vs/easi-crm)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Zendesk Suite vs easiware Comparison","description":"Compare Zendesk Suite vs easiware regarding their features, reviews, pricing, specifications, screenshots & more.","url":"https://www.softwareadvice.ie/compare/26892/305073/zendesk-talk/vs/easi-crm","about":[{"@id":"https://www.softwareadvice.ie/software/26892/zendesk-talk#software"},{"@id":"https://www.softwareadvice.ie/software/305073/easi-crm#software"}],"breadcrumb":{"@id":"https://www.softwareadvice.ie/compare/26892/305073/zendesk-talk/vs/easi-crm#breadcrumblist"},"@id":"https://www.softwareadvice.ie/compare/26892/305073/zendesk-talk/vs/easi-crm#webpage","@type":["WebPage","CollectionPage"],"isPartOf":{"@id":"https://www.softwareadvice.ie/#website"},"inLanguage":"en-IE","publisher":{"@id":"https://www.softwareadvice.ie/#organization"}},{"name":"Zendesk Suite","description":"Zendesk is a cloud-based help desk management solution offering customizable tools to build customer service portal, knowledge base and online communities. The solution offers a customizable front-end portal, live chat features and integration with applications like Salesforce and Google Analytics. Zendesk is used across a wide range of vertical markets including technology, government, media and retail, from small to large.\n\nZendesk’s online customer portal helps support agents to keep track of tickets raised and their status. Customers can go through existing tickets to find answers from queries similar to their question and if not satisfied, customers can raise their own tickets in the portal. Zendesk also offers branding of support pages with business logos, themes and brand images.\n\nZendesk allows businesses to build a knowledge base to address some of the most prominent and repetitive questions, so that customers can go through the basic set of queries asked in general. Using Zendesk, businesses can also set up an online community where their customers can post queries and reply to ongoing discussion threads.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/9fb4f1ef-440f-417d-a084-02cb16d6c3ec.png","url":"https://www.softwareadvice.ie/software/26892/zendesk-talk","@id":"https://www.softwareadvice.ie/software/26892/zendesk-talk#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.softwareadvice.ie/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.4,"bestRating":5,"ratingCount":4072},"offers":{"price":"39","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Android, Platform ios, Platform ipad"},{"name":"easiware","description":"A pioneer in Customer Service software, easiware helps organizations turn the richness of their customer data into a true performance accelerator.\n\nThe platform centralizes and enriches customer knowledge by bringing together all interactions, contexts, and signals related to customers. This unified view enables Customer Service teams to better understand each situation and provide more relevant and personalized responses.\n\nWith integrated artificial intelligence, easiware guides teams in real time toward the best decisions to improve interaction quality and strengthen customer relationships.\n\nBy combining omnichannel request management, intelligent data use, and satisfaction monitoring, easiware enables companies to make their Customer Service a true lever for performance and loyalty.\n\nCustomer data is hosted in France on secure infrastructures, certified HDS and ISO 27001, and compliant with GDPR, ensuring the protection and sovereignty of customer information.\n\nAdditionally, easiware is UGAP-listed via SCC.\n\nFinally, easiware is a 100% French solution, with teams, development, and support located in France, providing closer proximity and faster responsiveness.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/6b18ba46-c3ea-4289-8516-6d27022be1ad.png","url":"https://www.softwareadvice.ie/software/305073/easi-crm","@id":"https://www.softwareadvice.ie/software/305073/easi-crm#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.softwareadvice.ie/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.6,"bestRating":5,"ratingCount":12},"offers":{"price":"50","@type":"Offer","priceCurrency":"EUR"},"operatingSystem":"Cloud"},{"@id":"https://www.softwareadvice.ie/compare/26892/305073/zendesk-talk/vs/easi-crm#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Help Desk Software","position":2,"item":"/directory/4160/help-desk/software","@type":"ListItem"},{"name":"Zendesk Suite vs easiware","position":3,"item":"https://www.softwareadvice.ie/compare/26892/305073/zendesk-talk/vs/easi-crm","@type":"ListItem"}]}]}
</script>
