---
description: Compare Zendesk Suite vs Trengo regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Zendesk Suite vs Trengo Comparison
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/4160/help-desk/software) > [Zendesk Suite \<span\>vs\</span\> Trengo](https://www.softwareadvice.ie/compare/26892/355824/zendesk-talk/vs/trengo)

# Compare Zendesk Suite vs Trengo

Canonical: https://www.softwareadvice.ie/compare/26892/355824/zendesk-talk/vs/trengo

> Detailed comparison between Zendesk Suite and Trengo. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Zendesk Suite | Trengo |
| **Overall rating** | 4.4/5 | 4.1/5 |
| **Total Reviews** | 4072 | 26 |
| **Starting Price** | US$39.00 | €125.00 |
| **Free Trial** | Yes | No |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation |

## Key features

### Zendesk Suite

- API
- CRM
- Canned Responses
- Chat/Messaging
- Customer Database
- Customer Engagement
- Customisable Branding
- Customisable Templates
- Email Management
- Live Chat
- Multi-Channel Communication
- Real-Time Analytics
- Real-Time Chat
- SSL Security
- Screen Sharing
- Social Media Integration
- Support Ticket Management
- Surveys & Feedback
- Transcripts/Chat History
- Transfers/Routing

### Trengo

- API
- CRM
- Canned Responses
- Chat/Messaging
- Customer Database
- Customer Engagement
- Customisable Branding
- Customisable Templates
- Email Management
- Live Chat
- Multi-Channel Communication
- Real-Time Analytics
- Real-Time Chat
- SSL Security
- Screen Sharing
- Social Media Integration
- Support Ticket Management
- Surveys & Feedback
- Transcripts/Chat History
- Transfers/Routing

## Links

- [View Zendesk Suite Profile](https://www.softwareadvice.ie/software/26892/zendesk-talk)
- [View Trengo Profile](https://www.softwareadvice.ie/software/355824/trengo)
- [View Original Comparison](https://www.softwareadvice.ie/compare/26892/355824/zendesk-talk/vs/trengo)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Zendesk Suite vs Trengo Comparison","description":"Compare Zendesk Suite vs Trengo regarding their features, reviews, pricing, specifications, screenshots & more.","url":"https://www.softwareadvice.ie/compare/26892/355824/zendesk-talk/vs/trengo","about":[{"@id":"https://www.softwareadvice.ie/software/26892/zendesk-talk#software"},{"@id":"https://www.softwareadvice.ie/software/355824/trengo#software"}],"breadcrumb":{"@id":"https://www.softwareadvice.ie/compare/26892/355824/zendesk-talk/vs/trengo#breadcrumblist"},"@type":["WebPage","CollectionPage"],"@id":"https://www.softwareadvice.ie/compare/26892/355824/zendesk-talk/vs/trengo#webpage","isPartOf":{"@id":"https://www.softwareadvice.ie/#website"},"inLanguage":"en-IE","publisher":{"@id":"https://www.softwareadvice.ie/#organization"}},{"name":"Zendesk Suite","description":"Zendesk is a cloud-based help desk management solution offering customizable tools to build customer service portal, knowledge base and online communities. The solution offers a customizable front-end portal, live chat features and integration with applications like Salesforce and Google Analytics. Zendesk is used across a wide range of vertical markets including technology, government, media and retail, from small to large.\n\nZendesk’s online customer portal helps support agents to keep track of tickets raised and their status. Customers can go through existing tickets to find answers from queries similar to their question and if not satisfied, customers can raise their own tickets in the portal. Zendesk also offers branding of support pages with business logos, themes and brand images.\n\nZendesk allows businesses to build a knowledge base to address some of the most prominent and repetitive questions, so that customers can go through the basic set of queries asked in general. Using Zendesk, businesses can also set up an online community where their customers can post queries and reply to ongoing discussion threads.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/9fb4f1ef-440f-417d-a084-02cb16d6c3ec.png","url":"https://www.softwareadvice.ie/software/26892/zendesk-talk","@type":"SoftwareApplication","@id":"https://www.softwareadvice.ie/software/26892/zendesk-talk#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.softwareadvice.ie/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.4,"bestRating":5,"ratingCount":4072},"offers":{"price":"39","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Android, Platform ios, Platform ipad"},{"name":"Trengo","description":"We're dedicated to customer delight. We believe that turning conversations into relationships is a competitive edge. And unlocking more moments of genuine delight in every interaction will fuel that growth.\n\nAutomate repetitive work to unleash meaningful conversations.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/ee963b1c-4006-42b9-8845-6b996c5562e1.png","url":"https://www.softwareadvice.ie/software/355824/trengo","@type":"SoftwareApplication","@id":"https://www.softwareadvice.ie/software/355824/trengo#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.softwareadvice.ie/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.1,"bestRating":5,"ratingCount":26},"offers":{"price":"125","@type":"Offer","priceCurrency":"EUR"},"operatingSystem":"Cloud, Apple, Windows, Android, Platform ios, Platform ipad"},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Help Desk Software","position":2,"item":"/directory/4160/help-desk/software","@type":"ListItem"},{"name":"Zendesk Suite vs Trengo","position":3,"item":"https://www.softwareadvice.ie/compare/26892/355824/zendesk-talk/vs/trengo","@type":"ListItem"}],"@id":"https://www.softwareadvice.ie/compare/26892/355824/zendesk-talk/vs/trengo#breadcrumblist"}]}
</script>