---
description: Compare Zendesk Suite vs SAP Customer Experience regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Zendesk Suite vs SAP Customer Experience Comparison
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/4160/help-desk/software) > [Zendesk Suite \<span\>vs\</span\> SAP Customer Experience](https://www.softwareadvice.ie/compare/26892/416356/zendesk-talk/vs/sap-customer-experience)

# Compare Zendesk Suite vs SAP Customer Experience

Canonical: https://www.softwareadvice.ie/compare/26892/416356/zendesk-talk/vs/sap-customer-experience

> Detailed comparison between Zendesk Suite and SAP Customer Experience. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Zendesk Suite | SAP Customer Experience |
| **Overall rating** | 4.4/5 | 4.3/5 |
| **Total Reviews** | 4079 | 245 |
| **Starting Price** | US$39.00 | US$58.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | Documentation |

## Key features

### Zendesk Suite

- API
- CRM
- Campaign Management
- Client Management
- Communication Management
- Customer Complaint Tracking
- Customer Database
- Customer History
- Email Management
- Feedback Management
- For Insurance Industry
- For Startups
- Lead Management
- Live Chat
- Mobile Access
- Multi-Channel Data Collection
- Reporting/Analytics
- Routing
- Sales Pipeline Management
- Support Ticket Management

### SAP Customer Experience

- API
- CRM
- Campaign Management
- Client Management
- Communication Management
- Customer Complaint Tracking
- Customer Database
- Customer History
- Email Management
- Feedback Management
- For Insurance Industry
- For Startups
- Lead Management
- Live Chat
- Mobile Access
- Multi-Channel Data Collection
- Reporting/Analytics
- Routing
- Sales Pipeline Management
- Support Ticket Management

## Links

- [View Zendesk Suite Profile](https://www.softwareadvice.ie/software/26892/zendesk-talk)
- [View SAP Customer Experience Profile](https://www.softwareadvice.ie/software/416356/sap-customer-experience)
- [View Original Comparison](https://www.softwareadvice.ie/compare/26892/416356/zendesk-talk/vs/sap-customer-experience)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Zendesk Suite vs SAP Customer Experience Comparison","description":"Compare Zendesk Suite vs SAP Customer Experience regarding their features, reviews, pricing, specifications, screenshots & more.","url":"https://www.softwareadvice.ie/compare/26892/416356/zendesk-talk/vs/sap-customer-experience","about":[{"@id":"https://www.softwareadvice.ie/software/26892/zendesk-talk#software"},{"@id":"https://www.softwareadvice.ie/software/416356/sap-customer-experience#software"}],"breadcrumb":{"@id":"https://www.softwareadvice.ie/compare/26892/416356/zendesk-talk/vs/sap-customer-experience#breadcrumblist"},"@id":"https://www.softwareadvice.ie/compare/26892/416356/zendesk-talk/vs/sap-customer-experience#webpage","@type":["WebPage","CollectionPage"],"isPartOf":{"@id":"https://www.softwareadvice.ie/#website"},"publisher":{"@id":"https://www.softwareadvice.ie/#organization"},"inLanguage":"en-IE"},{"name":"Zendesk Suite","description":"Zendesk is a cloud-based help desk management solution offering customizable tools to build customer service portal, knowledge base and online communities. The solution offers a customizable front-end portal, live chat features and integration with applications like Salesforce and Google Analytics. Zendesk is used across a wide range of vertical markets including technology, government, media and retail, from small to large.\n\nZendesk’s online customer portal helps support agents to keep track of tickets raised and their status. Customers can go through existing tickets to find answers from queries similar to their question and if not satisfied, customers can raise their own tickets in the portal. Zendesk also offers branding of support pages with business logos, themes and brand images.\n\nZendesk allows businesses to build a knowledge base to address some of the most prominent and repetitive questions, so that customers can go through the basic set of queries asked in general. Using Zendesk, businesses can also set up an online community where their customers can post queries and reply to ongoing discussion threads.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/9fb4f1ef-440f-417d-a084-02cb16d6c3ec.png","url":"https://www.softwareadvice.ie/software/26892/zendesk-talk","@id":"https://www.softwareadvice.ie/software/26892/zendesk-talk#software","@type":"SoftwareApplication","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.softwareadvice.ie/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.4,"bestRating":5,"ratingCount":4079},"offers":{"price":"39","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Android, Platform ios, Platform ipad"},{"name":"SAP Customer Experience","description":"SAP Customer Experience is a cloud-based customer relationship management solution that helps small and mid-size businesses manage communication and interactions with existing and potential customers. It helps businesses to manage the sales pipeline, customers and marketing operations.\n\n\nSAP Customer Experience features built-in sales automation, marketing automation, customer support, help desk and channel management capabilities. The solution can also be deployed on-premise.\n\n\nThe sales module helps organizations acquire and retain new business by effectively managing the sales pipeline. The marketing module is designed to develop, execute and manage effective marketing campaigns, and to score and nurture leads. The service module aids organizations in improving client satisfaction and retention rates by providing superior levels of customer support. Other modules include channel management, interaction center, web channel, and business communications management.\n\n\nSAP Customer Experience offers support through an online knowledge base, support portal and via phone.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/b721113d-cf06-43f9-bb9d-00964fb9198a.jpg","url":"https://www.softwareadvice.ie/software/416356/sap-customer-experience","@id":"https://www.softwareadvice.ie/software/416356/sap-customer-experience#software","@type":"SoftwareApplication","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.softwareadvice.ie/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.3,"bestRating":5,"ratingCount":245},"offers":{"price":"58","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Windows on premise, Linux on premise, Android, Platform ios, Platform ipad"},{"@id":"https://www.softwareadvice.ie/compare/26892/416356/zendesk-talk/vs/sap-customer-experience#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Help Desk Software","position":2,"item":"/directory/4160/help-desk/software","@type":"ListItem"},{"name":"Zendesk Suite vs SAP Customer Experience","position":3,"item":"https://www.softwareadvice.ie/compare/26892/416356/zendesk-talk/vs/sap-customer-experience","@type":"ListItem"}]}]}
</script>