---
description: Compare Track-It! vs LiveAgent regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Track-It! vs LiveAgent Comparison
---

Breadcrumb: [Home](/) > [Knowledge Base Software](/directory/3898/knowledge-base/software) > [Track-It\! \<span\>vs\</span\> LiveAgent](https://www.softwareadvice.ie/compare/27016/109980/track-it/vs/liveagent)

# Compare Track-It\! vs LiveAgent

Canonical: https://www.softwareadvice.ie/compare/27016/109980/track-it/vs/liveagent

> Detailed comparison between Track-It\! and LiveAgent. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Track-It\! | LiveAgent |
| **Overall rating** | 4.0/5 | 4.7/5 |
| **Total Reviews** | 77 | 1781 |
| **Starting Price** | US$995.00 | US$15.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Key features

### Track-It\!

- Alerts/Escalation
- Analytics
- Automated Routing
- Change Management
- Customisable Branding
- Dashboard
- Email Management
- Incident Management
- Knowledge Base Management
- Knowledge Management
- Mobile Access
- Prioritisation
- Remote Access/Control
- Reporting/Analytics
- Self Service Portal
- Service Level Agreement (SLA) Management
- Ticket Management

### LiveAgent

- Alerts/Escalation
- Analytics
- Automated Routing
- Change Management
- Computer Telephony Integration
- Customisable Branding
- Dashboard
- Email Management
- Email Monitoring
- Incident Management
- Knowledge Base Management
- Knowledge Management
- Mobile Access
- Natural Language Processing
- Prioritisation
- Remote Access/Control
- Reporting/Analytics
- Self Service Portal
- Service Level Agreement (SLA) Management
- Ticket Management

## Links

- [View Track-It\! Profile](https://www.softwareadvice.ie/software/27016/track-it)
- [View LiveAgent Profile](https://www.softwareadvice.ie/software/109980/liveagent)
- [View Original Comparison](https://www.softwareadvice.ie/compare/27016/109980/track-it/vs/liveagent)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Track-It! vs LiveAgent Comparison","description":"Compare Track-It! vs LiveAgent regarding their features, reviews, pricing, specifications, screenshots & more.","url":"https://www.softwareadvice.ie/compare/27016/109980/track-it/vs/liveagent","about":[{"@id":"https://www.softwareadvice.ie/software/27016/track-it#software"},{"@id":"https://www.softwareadvice.ie/software/109980/liveagent#software"}],"breadcrumb":{"@id":"https://www.softwareadvice.ie/compare/27016/109980/track-it/vs/liveagent#breadcrumblist"},"@type":["WebPage","CollectionPage"],"@id":"https://www.softwareadvice.ie/compare/27016/109980/track-it/vs/liveagent#webpage","publisher":{"@id":"https://www.softwareadvice.ie/#organization"},"inLanguage":"en-IE","isPartOf":{"@id":"https://www.softwareadvice.ie/#website"}},{"name":"Track-It!","description":"Track-It! is an IT service desk management platform by BMC Software that handles asset, change management, knowledge and license management and provides multiple reporting and analytics dashboards. The knowledge management module is used to build a database of known issues and their general solution. The database offers insights into recurring trends and challenges.\n\n\nTrack-It! helps technicians design solutions for repetitive problems that can be marked public for end users as a part of a self-service channel. The solution also helps IT technicians track and prioritize work. Change management module helps users control costs and outages due to unplanned network or server issues. The module also minimizes IT infrastructure change risks through timely review, enforcement, and approval automation.\n\n\nTrack-It! provides a mobile portal that allows technicians to add and update work orders from any mobile device. The software offers add-ons for additional functionality, such as satisfaction surveys and remote control.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/2f7c9449-b5f3-4e97-9d0d-a51630a16d9f.png","url":"https://www.softwareadvice.ie/software/27016/track-it","@type":"SoftwareApplication","@id":"https://www.softwareadvice.ie/software/27016/track-it#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.softwareadvice.ie/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":77,"ratingValue":4.0},"offers":{"price":"995","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Windows, Windows on premise, Linux on premise, Android, Platform ios, Platform ipad"},{"name":"LiveAgent","description":"LiveAgent is a multichannel help desk solution with advanced AI features, live chat, ticketing, and call center capabilities. Streamline all business communication channels and manage customer interactions from a single shared team inbox. It offers 200+ native integrations including all popular social media, a customizable chat widget, chat routing, chat history, canned responses, reliable ticketing, and more advanced features.\n\nWith multiple pricing tiers, LiveAgent suits businesses of any size or industry. A flexible, all-in-one solution for handling customer support across different use cases.\n\nStart with a 1-month free trial, no credit credit card needed.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/4ccece52-3b45-400a-870b-7846c439a5f3.jpeg","url":"https://www.softwareadvice.ie/software/109980/liveagent","@type":"SoftwareApplication","@id":"https://www.softwareadvice.ie/software/109980/liveagent#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.softwareadvice.ie/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":1781,"ratingValue":4.7},"offers":{"price":"15","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Windows on premise, Linux on premise, Android, Platform ios, Platform ipad"},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Knowledge Base Software","position":2,"item":"/directory/3898/knowledge-base/software","@type":"ListItem"},{"name":"Track-It! vs LiveAgent","position":3,"item":"https://www.softwareadvice.ie/compare/27016/109980/track-it/vs/liveagent","@type":"ListItem"}],"@id":"https://www.softwareadvice.ie/compare/27016/109980/track-it/vs/liveagent#breadcrumblist"}]}
</script>