---
description: Compare Track-It! vs Freshdesk regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Track-It! vs Freshdesk Comparison
---

Breadcrumb: [Home](/) > [CRM Software for Startups ](/directory/3235/startup/software) > [Track-It\! \<span\>vs\</span\> Freshdesk](https://www.softwareadvice.ie/compare/27016/110247/track-it/vs/freshdesk)

# Compare Track-It\! vs Freshdesk

Canonical: https://www.softwareadvice.ie/compare/27016/110247/track-it/vs/freshdesk

> Detailed comparison between Track-It\! and Freshdesk. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Track-It\! | Freshdesk |
| **Overall rating** | 4.0/5 | 4.5/5 |
| **Total Reviews** | 77 | 3425 |
| **Starting Price** | US$995.00 | US$19.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | Live Online, Webinars, Documentation, Videos |

## Key features

### Track-It\!

- Alerts/Escalation
- Analytics
- Automated Routing
- Customisable Branding
- Dashboard
- Email Management
- IT Asset Management
- Incident Management
- Knowledge Base Management
- Knowledge Management
- Mobile Access
- Prioritisation
- Remote Access/Control
- Reporting/Analytics
- Self Service Portal
- Service Level Agreement (SLA) Management
- Ticket Management

### Freshdesk

- Alerts/Escalation
- Analytics
- Automated Routing
- Computer Telephony Integration
- Customer Complaint Tracking
- Customisable Branding
- Customisable Templates
- Dashboard
- Email Management
- IT Asset Management
- Incident Management
- Knowledge Base Management
- Knowledge Management
- Mobile Access
- Prioritisation
- Remote Access/Control
- Reporting/Analytics
- Self Service Portal
- Service Level Agreement (SLA) Management
- Ticket Management

## Links

- [View Track-It\! Profile](https://www.softwareadvice.ie/software/27016/track-it)
- [View Freshdesk Profile](https://www.softwareadvice.ie/software/110247/freshdesk)
- [View Original Comparison](https://www.softwareadvice.ie/compare/27016/110247/track-it/vs/freshdesk)

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