---
description: Compare Track-It! vs Freshservice regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Track-It! vs Freshservice Comparison
---

Breadcrumb: [Home](/) > [CRM Software for Startups ](/directory/3235/startup/software) > [Track-It\! \<span\>vs\</span\> Freshservice](https://www.softwareadvice.ie/compare/27016/436317/track-it/vs/freshservice)

# Compare Track-It\! vs Freshservice

Canonical: https://www.softwareadvice.ie/compare/27016/436317/track-it/vs/freshservice

> Detailed comparison between Track-It\! and Freshservice. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Track-It\! | Freshservice |
| **Overall rating** | 4.0/5 | 4.5/5 |
| **Total Reviews** | 77 | 751 |
| **Starting Price** | US$995.00 | US$19.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Key features

### Track-It\!

- Alerts/Escalation
- Analytics
- Asset Lifecycle Management
- Automated Routing
- Change Management
- Customisable Branding
- Dashboard
- Email Management
- IT Asset Management
- Incident Management
- Knowledge Base Management
- Knowledge Management
- Mobile Access
- Prioritisation
- Remote Access/Control
- Reporting/Analytics
- Self Service Portal
- Service Level Agreement (SLA) Management
- Ticket Management

### Freshservice

- Alerts/Escalation
- Analytics
- Asset Lifecycle Management
- Automated Discovery
- Automated Routing
- Change Management
- Customisable Branding
- Dashboard
- Email Management
- IT Asset Management
- Incident Management
- Knowledge Base Management
- Knowledge Management
- Mobile Access
- Prioritisation
- Remote Access/Control
- Reporting/Analytics
- Self Service Portal
- Service Level Agreement (SLA) Management
- Ticket Management

## Links

- [View Track-It\! Profile](https://www.softwareadvice.ie/software/27016/track-it)
- [View Freshservice Profile](https://www.softwareadvice.ie/software/436317/freshservice)
- [View Original Comparison](https://www.softwareadvice.ie/compare/27016/436317/track-it/vs/freshservice)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Track-It! vs Freshservice Comparison","description":"Compare Track-It! vs Freshservice regarding their features, reviews, pricing, specifications, screenshots & more.","url":"https://www.softwareadvice.ie/compare/27016/436317/track-it/vs/freshservice","about":[{"@id":"https://www.softwareadvice.ie/software/27016/track-it#software"},{"@id":"https://www.softwareadvice.ie/software/436317/freshservice#software"}],"breadcrumb":{"@id":"https://www.softwareadvice.ie/compare/27016/436317/track-it/vs/freshservice#breadcrumblist"},"@id":"https://www.softwareadvice.ie/compare/27016/436317/track-it/vs/freshservice#webpage","@type":["WebPage","CollectionPage"],"isPartOf":{"@id":"https://www.softwareadvice.ie/#website"},"publisher":{"@id":"https://www.softwareadvice.ie/#organization"},"inLanguage":"en-IE"},{"name":"Track-It!","description":"Track-It! is an IT service desk management platform by BMC Software that handles asset, change management, knowledge and license management and provides multiple reporting and analytics dashboards. The knowledge management module is used to build a database of known issues and their general solution. The database offers insights into recurring trends and challenges.\n\n\nTrack-It! helps technicians design solutions for repetitive problems that can be marked public for end users as a part of a self-service channel. The solution also helps IT technicians track and prioritize work. Change management module helps users control costs and outages due to unplanned network or server issues. The module also minimizes IT infrastructure change risks through timely review, enforcement, and approval automation.\n\n\nTrack-It! provides a mobile portal that allows technicians to add and update work orders from any mobile device. The software offers add-ons for additional functionality, such as satisfaction surveys and remote control.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/2f7c9449-b5f3-4e97-9d0d-a51630a16d9f.png","url":"https://www.softwareadvice.ie/software/27016/track-it","@id":"https://www.softwareadvice.ie/software/27016/track-it#software","@type":"SoftwareApplication","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.softwareadvice.ie/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.0,"bestRating":5,"ratingCount":77},"offers":{"price":"995","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Windows, Windows on premise, Linux on premise, Android, Platform ios, Platform ipad"},{"name":"Freshservice","description":"Freshservice is a cloud-based IT Help Desk and service management solution that enables organizations to simplify their IT operations. The solution offers features that include a ticketing system, self-service portal and knowledgebase. The solution also provides a mobile app for iOS and Android that allows IT administrators to service requests remotely.\n\nFreshservice provides ITIL-ready components that help administrators manage assets, incidents, problems, change and releases. The Asset Management component helps organizations exercise control over their IT assets. Software/ hardware assets can be added, tagged, tracked and delinked, ensuring asset visibility and awareness.\n\nFreshservice also offers a gamification module called \"Arcade\". This module enables IT agents to score points and gamify IT related tasks. The solution allows administrators to generate pre-defined reports for incidents and changes using various filters. Freshservice can be integrated with third-party apps for managing the service desk. It is available on an annual subscription basis that includes support via email and phone.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/b606079a-349c-43b9-8690-fa1ab825b3cb.png","url":"https://www.softwareadvice.ie/software/436317/freshservice","@id":"https://www.softwareadvice.ie/software/436317/freshservice#software","@type":"SoftwareApplication","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.softwareadvice.ie/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.5,"bestRating":5,"ratingCount":751},"offers":{"price":"19","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Android, Platform ios, Platform ipad"},{"@id":"https://www.softwareadvice.ie/compare/27016/436317/track-it/vs/freshservice#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"CRM Software for Startups ","position":2,"item":"/directory/3235/startup/software","@type":"ListItem"},{"name":"Track-It! vs Freshservice","position":3,"item":"https://www.softwareadvice.ie/compare/27016/436317/track-it/vs/freshservice","@type":"ListItem"}]}]}
</script>