---
description: Compare Tracker vs HESK regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Tracker vs HESK Comparison
---

Breadcrumb: [Home](/) > [Customer Support Software](/directory/4658/customer-support/software) > [Tracker \<span\>vs\</span\> HESK](https://www.softwareadvice.ie/compare/27032/27216/phaseware-tracker/vs/sysaid-hesk)

# Compare Tracker vs HESK

Canonical: https://www.softwareadvice.ie/compare/27032/27216/phaseware-tracker/vs/sysaid-hesk

> Detailed comparison between Tracker and HESK. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Tracker | HESK |
| **Overall rating** | 4.4/5 | 4.4/5 |
| **Total Reviews** | 66 | 8 |
| **Starting Price** | US$80.00 | - |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | Documentation |

## Key features

### Tracker

- Alerts/Escalation
- Automated Routing
- Customer Database
- Customisable Branding
- Dashboard
- Issue Scheduling
- Knowledge Base Management
- Monitoring
- Multi-Channel Communication
- Performance Metrics
- Prioritisation
- Project Management
- Reporting/Analytics
- Self Service Portal
- Support Ticket Management
- Surveys & Feedback
- Task Management
- Ticket Management

### HESK

- Alerts/Escalation
- Analytics
- Automated Routing
- Customer Database
- Customisable Branding
- Customisable Templates
- Knowledge Base Management
- Multi-Channel Communication
- Performance Metrics
- Prioritisation
- Reporting/Analytics
- Self Service Portal
- Support Ticket Management
- Surveys & Feedback
- Task Management
- Ticket Management

## Links

- [View Tracker Profile](https://www.softwareadvice.ie/software/27032/phaseware-tracker)
- [View HESK Profile](https://www.softwareadvice.ie/software/27216/sysaid-hesk)
- [View Original Comparison](https://www.softwareadvice.ie/compare/27032/27216/phaseware-tracker/vs/sysaid-hesk)

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