---
description: Compare LiveChat vs Comm100 regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: LiveChat vs Comm100 Comparison
---

Breadcrumb: [Home](/) > [Customer Service Software](/directory/255/customer-service/software) > [LiveChat \<span\>vs\</span\> Comm100](https://www.softwareadvice.ie/compare/27068/129616/livechat/vs/comm100)

# Compare LiveChat vs Comm100

Canonical: https://www.softwareadvice.ie/compare/27068/129616/livechat/vs/comm100

> Detailed comparison between LiveChat and Comm100. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | LiveChat | Comm100 |
| **Overall rating** | 4.6/5 | 4.7/5 |
| **Total Reviews** | 1715 | 108 |
| **Starting Price** | US$25.00 | US$31.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Key features

### LiveChat

- API
- Activity Tracking
- CRM
- Configurable Workflow
- Customer Database
- Customisable Branding
- Customisable Templates
- Dashboard
- Email Management
- Lead Capture
- Live Chat
- Monitoring
- Multi-Channel Communication
- Real-Time Data
- Screen Sharing
- Social Media Integration
- Support Ticket Management
- Surveys & Feedback
- Task Automation
- Transfers/Routing

### Comm100

- API
- Activity Tracking
- CRM
- Configurable Workflow
- Customer Database
- Customisable Branding
- Customisable Templates
- Dashboard
- Email Management
- Lead Capture
- Live Chat
- Monitoring
- Multi-Channel Communication
- Real-Time Data
- Screen Sharing
- Social Media Integration
- Support Ticket Management
- Surveys & Feedback
- Task Automation
- Transfers/Routing

## Links

- [View LiveChat Profile](https://www.softwareadvice.ie/software/27068/livechat)
- [View Comm100 Profile](https://www.softwareadvice.ie/software/129616/comm100)
- [View Original Comparison](https://www.softwareadvice.ie/compare/27068/129616/livechat/vs/comm100)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"LiveChat vs Comm100 Comparison","description":"Compare LiveChat vs Comm100 regarding their features, reviews, pricing, specifications, screenshots & more.","url":"https://www.softwareadvice.ie/compare/27068/129616/livechat/vs/comm100","about":[{"@id":"https://www.softwareadvice.ie/software/27068/livechat#software"},{"@id":"https://www.softwareadvice.ie/software/129616/comm100#software"}],"breadcrumb":{"@id":"https://www.softwareadvice.ie/compare/27068/129616/livechat/vs/comm100#breadcrumblist"},"@type":["WebPage","CollectionPage"],"@id":"https://www.softwareadvice.ie/compare/27068/129616/livechat/vs/comm100#webpage","isPartOf":{"@id":"https://www.softwareadvice.ie/#website"},"inLanguage":"en-IE","publisher":{"@id":"https://www.softwareadvice.ie/#organization"}},{"name":"LiveChat","description":"LiveChat is an AI-based live chat software designed to help businesses provide real-time customer support through their websites. It is used by organizations in industries such as retail, software, education, and finance to enhance customer engagement and streamline communication.\n\nThe software includes AI-based features that assist agents with real-time insights, text enhancement, and chat summaries to improve response times and service quality. Chatbot automation is available to handle repetitive inquiries and common questions, allowing human agents to focus on more complex tasks. The platform consolidates customer messages from various channels, including WhatsApp, Facebook, and Instagram, into a single interface for easier management. Features such as pre-set messages, product recommendations, and product cards are included to assist with customer interactions.\n\nAnalytics and reporting tools track metrics such as sales performance, agent productivity, campaign conversion rates, chat engagement, customer satisfaction, and website traffic. Weekly summaries analyze frequent customer questions to help teams identify trends and improve service. LiveChat is accessible through web browsers and applications for Windows, Mac, iOS, and Android devices, enabling support teams to work from various locations.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/cb4e3911-3e4f-4f5b-bcb9-92a6e00d10e4.png","url":"https://www.softwareadvice.ie/software/27068/livechat","@type":"SoftwareApplication","@id":"https://www.softwareadvice.ie/software/27068/livechat#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.softwareadvice.ie/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.6,"bestRating":5,"ratingCount":1715},"offers":{"price":"25","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Android, Platform ios, Platform ipad"},{"name":"Comm100","description":"Comm100 is a global provider of AI-powered omnichannel customer support software for commercial, government, and nonprofit organizations of all sizes. Trusted by customers including Rackspace, CH Robinson, Kyndryl, Stanford University, Global Affairs Canada, and the State of California, Comm100 enables organizations to deliver consistent, dependable service across every digital channel they support. \n\nThe Comm100 platform unifies live chat, email, social media, secure messaging, and self-service resources into one cohesive support experience. Centralized conversations and workflows improve visibility, accelerate response times, and ensure consistent service delivery regardless of channel, audience, or interaction volume. \n\nAdvanced AI capabilities are embedded throughout the platform to enhance productivity and performance for support teams. Agentic tools assist with routine interactions, AI-driven quality assurance helps maintain standards, and data-driven insights surface trends, identify gaps, and guide continuous improvement initiatives. \n\nDesigned for flexibility, reliability, and scale, Comm100 supports organizations operating in complex service environments with demanding requirements for security, compliance, and uptime. The platform adapts to diverse operational models while maintaining stability, governance, and control. \n\nBy combining intelligent automation with human-led service, Comm100 empowers organizations to strengthen relationships, increase productivity, and deliver better support outcomes at scale. This balanced approach helps organizations meet rising service expectations while supporting long-term service strategies, resilience, and organizational growth worldwide. \n\nIt also enables leadership teams to measure performance, optimize resources, and make informed decisions using reliable analytics, actionable insights, and clear operational data across channels, teams, regions, and evolving customer engagement scenarios within modern digital service organizations worldwide today at scale globally.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/a446f815-3503-446e-8f69-5d0cef0d232f.png","url":"https://www.softwareadvice.ie/software/129616/comm100","@type":"SoftwareApplication","@id":"https://www.softwareadvice.ie/software/129616/comm100#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.softwareadvice.ie/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.7,"bestRating":5,"ratingCount":108},"offers":{"price":"31","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Windows on premise, Linux on premise, Android, Platform ios, Platform ipad"},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Customer Service Software","position":2,"item":"/directory/255/customer-service/software","@type":"ListItem"},{"name":"LiveChat vs Comm100","position":3,"item":"https://www.softwareadvice.ie/compare/27068/129616/livechat/vs/comm100","@type":"ListItem"}],"@id":"https://www.softwareadvice.ie/compare/27068/129616/livechat/vs/comm100#breadcrumblist"}]}
</script>