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description: Compare Nickelled vs Freshdesk regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Nickelled vs Freshdesk Comparison
---

Breadcrumb: [Home](/) > [Customer Engagement Software](/directory/508/customer-engagement/software) > [Nickelled \<span\>vs\</span\> Freshdesk](https://www.softwareadvice.ie/compare/27080/110247/nickelled/vs/freshdesk)

# Compare Nickelled vs Freshdesk

Canonical: https://www.softwareadvice.ie/compare/27080/110247/nickelled/vs/freshdesk

> Detailed comparison between Nickelled and Freshdesk. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Nickelled | Freshdesk |
| **Overall rating** | 4.9/5 | 4.5/5 |
| **Total Reviews** | 16 | 3486 |
| **Starting Price** | US$299.00 | US$19.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | Yes |
| **Deployment** | Cloud, SaaS, Web-based | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation | In Person, Live Online, Webinars, Documentation, Videos |

## Key features

### Nickelled

- Alerts/Notifications
- Analytics
- CRM
- Content Creation
- Content Management
- Customer Experience Management
- Customisable Branding
- Dashboard
- Email Management
- Engagement Tracking
- Feedback Management
- Knowledge Base Management
- Live Chat
- Multi-Channel Data Collection
- Multi-Language
- Reporting/Analytics
- Self Service Portal
- Social Media Integration
- Surveys & Feedback
- Workflow Management

### Freshdesk

- Alerts/Notifications
- Analytics
- CRM
- Content Creation
- Content Management
- Customer Experience Management
- Customisable Branding
- Dashboard
- Email Management
- Engagement Tracking
- Feedback Management
- Knowledge Base Management
- Live Chat
- Multi-Channel Data Collection
- Multi-Language
- Reporting/Analytics
- Self Service Portal
- Social Media Integration
- Surveys & Feedback
- Workflow Management

## Links

- [View Nickelled Profile](https://www.softwareadvice.ie/software/27080/nickelled)
- [View Freshdesk Profile](https://www.softwareadvice.ie/software/110247/freshdesk)
- [View Original Comparison](https://www.softwareadvice.ie/compare/27080/110247/nickelled/vs/freshdesk)

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