---
description: Compare Contivio Contact Center vs Zendesk Talk regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Contivio Contact Center vs Zendesk Talk Comparison
---

Breadcrumb: [Home](/) > [Auto Dealership CRM Software](/directory/3171/dealership/software) > [Contivio Contact Center \<span\>vs\</span\> Zendesk Talk](https://www.softwareadvice.ie/compare/2720/368594/contivio/vs/zendesk-talk)

# Compare Contivio Contact Center vs Zendesk Talk

Canonical: https://www.softwareadvice.ie/compare/2720/368594/contivio/vs/zendesk-talk

> Detailed comparison between Contivio Contact Center and Zendesk Talk. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Contivio Contact Center | Zendesk Talk |
| **Overall rating** | 3.4/5 | 4.5/5 |
| **Total Reviews** | 13 | 21 |
| **Starting Price** | US$79.00 | US$49.00 |
| **Free Trial** | Yes | No |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop) | Cloud, SaaS, Web-based |
| **Support** | - | - |
| **Training** | In Person, Live Online, Documentation | - |

## Key features

### Contivio Contact Center

- Automatic Call Distribution
- CRM
- Call Logging
- Call Monitoring
- Call Recording
- Call Routing
- Call Scripting
- Computer Telephony Integration
- Dashboard
- IVR
- Inbound Call Centre
- Live Chat
- Monitoring
- Multi-Channel Communication
- Progressive Dialer
- Queue Management
- Transfers/Routing

### Zendesk Talk

- Automatic Call Distribution
- Call Logging
- Call Monitoring
- Call Recording
- Call Routing
- Call Scripting
- Call Tagging
- Chat/Messaging
- Computer Telephony Integration
- Dashboard
- IVR
- Multi-Channel Communication
- Queue Management
- Support Ticket Management

## Links

- [View Contivio Contact Center Profile](https://www.softwareadvice.ie/software/2720/contivio)
- [View Zendesk Talk Profile](https://www.softwareadvice.ie/software/368594/zendesk-talk)
- [View Original Comparison](https://www.softwareadvice.ie/compare/2720/368594/contivio/vs/zendesk-talk)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Contivio Contact Center vs Zendesk Talk Comparison","description":"Compare Contivio Contact Center vs Zendesk Talk regarding their features, reviews, pricing, specifications, screenshots & more.","url":"https://www.softwareadvice.ie/compare/2720/368594/contivio/vs/zendesk-talk","about":[{"@id":"https://www.softwareadvice.ie/software/2720/contivio#software"},{"@id":"https://www.softwareadvice.ie/software/368594/zendesk-talk#software"}],"breadcrumb":{"@id":"https://www.softwareadvice.ie/compare/2720/368594/contivio/vs/zendesk-talk#breadcrumblist"},"@type":["WebPage","CollectionPage"],"@id":"https://www.softwareadvice.ie/compare/2720/368594/contivio/vs/zendesk-talk#webpage","publisher":{"@id":"https://www.softwareadvice.ie/#organization"},"inLanguage":"en-IE","isPartOf":{"@id":"https://www.softwareadvice.ie/#website"}},{"name":"Contivio Contact Center","description":"Contivio Contact Center is a cloud-based contact center management (CRM) solution for small and large businesses. The solution helps sales teams, marketing groups and service operations to manage customer service and sales. Key features include call monitoring, recording, conferencing, transferring and forwarding. Agents can also take notes within the solution and search call history to assess their own performance.\n\n\nContivio Contact Center helps to manage operations and improve customer experience through self-service IVR, automatic call routing and call back features. Calls are routed to the agents on the basis of custom fields in the CRM such as skills, priority, operating hours, shifts, holidays and more. Users can also conduct satisfaction surveys through IVR, SMS and broadcast message.  \n\n\nContivio Contact Center offers integration into any VoIP network and telecoms service. It can also be integrated with Windows-based or browser-based CRM applications to sync events and data. The solution helps supervisors to manage workforce and view real-time statistics by queue, agents and media type through a user dashboard.\n\n\nServices are offered on per user per month subscription basis.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/c492a0a6-ed81-4967-b385-d11512d1aea9.png","url":"https://www.softwareadvice.ie/software/2720/contivio","@type":"SoftwareApplication","@id":"https://www.softwareadvice.ie/software/2720/contivio#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.softwareadvice.ie/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":13,"ratingValue":3.4},"offers":{"price":"79","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows"},{"name":"Zendesk Talk","description":"Zendesk provides a cloud-based voice solution for organizations needing a unified customer communications platform. Our support engineers collaborate with your internal team to ensure that our voice solution meets your unique needs and integrates seamlessly with your existing system. Users can also access detailed call reports, monitor calls for quality assurance, and record calls for training purposes. Zendesk Talk is sold within the Zendesk Suite. The Suite is available in 5 different plans. Contact Zendesk or view their pricing page to see which option is best for your business.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/7d75957b-5540-4213-bc13-b4055219b730.png","url":"https://www.softwareadvice.ie/software/368594/zendesk-talk","@type":"SoftwareApplication","@id":"https://www.softwareadvice.ie/software/368594/zendesk-talk#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.softwareadvice.ie/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":21,"ratingValue":4.5},"offers":{"price":"49","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud"},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Auto Dealership CRM Software","position":2,"item":"/directory/3171/dealership/software","@type":"ListItem"},{"name":"Contivio Contact Center vs Zendesk Talk","position":3,"item":"https://www.softwareadvice.ie/compare/2720/368594/contivio/vs/zendesk-talk","@type":"ListItem"}],"@id":"https://www.softwareadvice.ie/compare/2720/368594/contivio/vs/zendesk-talk#breadcrumblist"}]}
</script>
