---
description: Compare ServiceNow vs Dynamics 365 regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: ServiceNow vs Dynamics 365 Comparison
---

Breadcrumb: [Home](/) > [ERP Systems](/directory/4365/erp/software) > [ServiceNow \<span\>vs\</span\> Dynamics 365](https://www.softwareadvice.ie/compare/27432/106335/service-now/vs/microsoft-dynamics-crm)

# Compare ServiceNow vs Dynamics 365

Canonical: https://www.softwareadvice.ie/compare/27432/106335/service-now/vs/microsoft-dynamics-crm

> Detailed comparison between ServiceNow and Dynamics 365. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | ServiceNow | Dynamics 365 |
| **Overall rating** | 4.5/5 | 4.4/5 |
| **Total Reviews** | 344 | 5811 |
| **Starting Price** | US$100.00 | US$50.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | Documentation |

## Key features

### ServiceNow

- API
- CRM
- Customisable Branding
- Dashboard
- Email Management
- Employee Management
- HR Management
- Integrated Business Operations
- Knowledge Management
- Monitoring
- Performance Metrics
- Project Management
- Real-Time Data
- Reporting & Statistics
- Reporting/Analytics
- Search/Filter
- Status Tracking
- Support Ticket Management
- Task Management
- Workflow Management

### Dynamics 365

- API
- CRM
- Customisable Branding
- Dashboard
- Email Management
- Employee Management
- HR Management
- Integrated Business Operations
- Knowledge Management
- Monitoring
- Performance Metrics
- Project Management
- Real-Time Data
- Reporting & Statistics
- Reporting/Analytics
- Search/Filter
- Status Tracking
- Support Ticket Management
- Task Management
- Workflow Management

## Links

- [View ServiceNow Profile](https://www.softwareadvice.ie/software/27432/service-now)
- [View Dynamics 365 Profile](https://www.softwareadvice.ie/software/106335/microsoft-dynamics-crm)
- [View Original Comparison](https://www.softwareadvice.ie/compare/27432/106335/service-now/vs/microsoft-dynamics-crm)

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