---
description: Compare osTicket vs SysAid regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: osTicket vs SysAid Comparison
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/4160/help-desk/software) > [osTicket \<span\>vs\</span\> SysAid](https://www.softwareadvice.ie/compare/27500/158389/osticket/vs/sysaid-it-crm)

# Compare osTicket vs SysAid

Canonical: https://www.softwareadvice.ie/compare/27500/158389/osticket/vs/sysaid-it-crm

> Detailed comparison between osTicket and SysAid. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | osTicket | SysAid |
| **Overall rating** | 4.3/5 | 4.5/5 |
| **Total Reviews** | 76 | 519 |
| **Starting Price** | US$12.00 | - |
| **Free Trial** | No | Yes |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based, Windows (Desktop), Windows (On-Premise), Linux (On-Premise) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | - | In Person, Live Online, Webinars, Documentation, Videos |

## Key features

### osTicket

- Automated Responses
- Automated Routing
- Customisable Forms
- Customizable Fields
- Dashboard
- Help Desk Management
- Knowledge Base Management
- Knowledge Management
- Macros/Templated Responses
- Self Service Portal
- Service Level Agreement (SLA) Management
- Support Ticket Management
- Task Management
- Templates
- Ticket Management

### SysAid

- Asset Tracking
- Automated Responses
- Automated Routing
- Customisable Forms
- Customisable Templates
- Customizable Fields
- Dashboard
- Help Desk Management
- Issue Scheduling
- Knowledge Base Management
- Knowledge Management
- Localisation Automation
- Macros/Templated Responses
- Self Service Portal
- Service History
- Service Level Agreement (SLA) Management
- Support Ticket Management
- Task Management
- Templates
- Ticket Management

## Links

- [View osTicket Profile](https://www.softwareadvice.ie/software/27500/osticket)
- [View SysAid Profile](https://www.softwareadvice.ie/software/158389/sysaid-it-crm)
- [View Original Comparison](https://www.softwareadvice.ie/compare/27500/158389/osticket/vs/sysaid-it-crm)

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