---
description: Compare osTicket vs FreeScout regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: osTicket vs FreeScout Comparison
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/4160/help-desk/software) > [osTicket \<span\>vs\</span\> FreeScout](https://www.softwareadvice.ie/compare/27500/450318/osticket/vs/FreeScout)

# Compare osTicket vs FreeScout

Canonical: https://www.softwareadvice.ie/compare/27500/450318/osticket/vs/FreeScout

> Detailed comparison between osTicket and FreeScout. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | osTicket | FreeScout |
| **Overall rating** | 4.3/5 | 4.2/5 |
| **Total Reviews** | 75 | 13 |
| **Starting Price** | US$12.00 | - |
| **Free Trial** | No | - |
| **Free Version** | Yes | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Windows (Desktop), Windows (On-Premise), Linux (On-Premise) | Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support | Email/Help Desk |
| **Training** | - | - |

## Key features

### osTicket

- Automated Responses
- Automated Routing
- Customisable Forms
- Customizable Fields
- Dashboard
- Help Desk Management
- Knowledge Base Management
- Knowledge Management
- Macros/Templated Responses
- Self Service Portal
- Service Level Agreement (SLA) Management
- Support Ticket Management
- Task Management
- Templates
- Ticket Management

### FreeScout

- Alerts/Escalation
- Automated Routing
- Customisable Branding
- Knowledge Management
- Mobile App
- Multi-Channel Communication
- Reporting/Analytics
- Self Service Portal
- Service Level Agreement (SLA) Management
- Ticket Management

## Links

- [View osTicket Profile](https://www.softwareadvice.ie/software/27500/osticket)
- [View FreeScout Profile](https://www.softwareadvice.ie/software/450318/FreeScout)
- [View Original Comparison](https://www.softwareadvice.ie/compare/27500/450318/osticket/vs/FreeScout)

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