---
description: Compare Salesforce Sales Cloud vs eDesk regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Salesforce Sales Cloud vs eDesk Comparison
---

Breadcrumb: [Home](/) > [Construction CRM Software](/directory/153/homebuilder-crm-software/software) > [Salesforce Sales Cloud \<span\>vs\</span\> eDesk](https://www.softwareadvice.ie/compare/2764/163237/salesforce-sales-cloud/vs/xsellco-fusion)

# Compare Salesforce Sales Cloud vs eDesk

Canonical: https://www.softwareadvice.ie/compare/2764/163237/salesforce-sales-cloud/vs/xsellco-fusion

> Detailed comparison between Salesforce Sales Cloud and eDesk. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Salesforce Sales Cloud | eDesk |
| **Overall rating** | 4.4/5 | 4.4/5 |
| **Total Reviews** | 18782 | 71 |
| **Starting Price** | US$25.00 | US$0.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | Live Online, Webinars, Documentation, Videos |

## Key features

### Salesforce Sales Cloud

- API
- Activity Tracking
- CRM
- Chat/Messaging
- Configurable Workflow
- Customer Database
- Customisable Templates
- Dashboard
- Email Management
- Engagement Tracking
- Live Chat
- Monitoring
- Multi-Channel Communication
- Performance Metrics
- Prioritisation
- Real-Time Analytics
- Real-Time Data
- Real-Time Reporting
- Social Media Integration
- Support Ticket Management

### eDesk

- API
- Activity Tracking
- CRM
- Chat/Messaging
- Configurable Workflow
- Customer Database
- Customisable Templates
- Dashboard
- Email Management
- Engagement Tracking
- Live Chat
- Monitoring
- Multi-Channel Communication
- Performance Metrics
- Prioritisation
- Real-Time Analytics
- Real-Time Data
- Real-Time Reporting
- Social Media Integration
- Support Ticket Management

## Links

- [View Salesforce Sales Cloud Profile](https://www.softwareadvice.ie/software/2764/salesforce-sales-cloud)
- [View eDesk Profile](https://www.softwareadvice.ie/software/163237/xsellco-fusion)
- [View Original Comparison](https://www.softwareadvice.ie/compare/2764/163237/salesforce-sales-cloud/vs/xsellco-fusion)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Salesforce Sales Cloud vs eDesk Comparison","description":"Compare Salesforce Sales Cloud vs eDesk regarding their features, reviews, pricing, specifications, screenshots & more.","url":"https://www.softwareadvice.ie/compare/2764/163237/salesforce-sales-cloud/vs/xsellco-fusion","about":[{"@id":"https://www.softwareadvice.ie/software/2764/salesforce-sales-cloud#software"},{"@id":"https://www.softwareadvice.ie/software/163237/xsellco-fusion#software"}],"breadcrumb":{"@id":"https://www.softwareadvice.ie/compare/2764/163237/salesforce-sales-cloud/vs/xsellco-fusion#breadcrumblist"},"@type":["WebPage","CollectionPage"],"@id":"https://www.softwareadvice.ie/compare/2764/163237/salesforce-sales-cloud/vs/xsellco-fusion#webpage","publisher":{"@id":"https://www.softwareadvice.ie/#organization"},"inLanguage":"en-IE","isPartOf":{"@id":"https://www.softwareadvice.ie/#website"}},{"name":"Salesforce Sales Cloud","description":"Sales Cloud is equipped with customer relationship management (CRM) functionality that encompasses lead management, marketing automation and contact management solutions. It assists businesses in overseeing customer accounts, monitoring sales leads, executing and assessing marketing efforts and offering post-sale support. The upgraded Salesforce Lightning Experience enhances the CRM capabilities of Sales Cloud, optimizing the sales cycle and enabling sales representatives to effortlessly generate leads, manage accounts, oversee campaign progress and compile reports.\n\nIntegration with Salesforce for Outlook allows for seamless synchronization of contacts, calendars, emails and tasks across both platforms, ensuring uninterrupted business operations. Specifically designed for small businesses, Sales Cloud empowers companies to organize contacts, monitor sales activities, manage tasks and events, generate leads and assess performance metrics. Additionally, for larger organizations, the sales cloud enterprise edition enriches the platform with additional features such as call scripting, collaborative selling tools, comprehensive business workflow management, approval processes, custom application development, API integrations and more.\n\nThe Salesforce CRM solution is available as a software-as-a-service (SaaS) offering, providing a comprehensive technology infrastructure that includes data management, security, workflow integration and user interface functionalities. Automated CRM updates, centralized data and smarter insights backed by the Salesforce Platform and Data Cloud represent a leap towards a data-driven sales strategy. Additionally, the integration of Sales Cloud with Tableau brings advanced analytics to the forefront, enhancing forecast accuracy, pipeline growth and revenue optimization. \n\nSalesforce Sales Cloud underpins revenue growth through its integrated growth platform, encapsulating revenue lifecycle management, CPQ (configure, price, quote) and sales performance management. This integration connects product catalogs, pricing management, contracts and billing in one coherent system, facilitating sales across various channels. Additionally, the partner relationship management is also enhanced, easing the management of resellers, distributors, and other partners to drive channel sales and performance. \n\nSalesforce Sales Cloud presents a sales solution that is adaptable to various business needs, offering total visibility into the sales pipeline. It enhances sales team productivity through built-in AI and sales engagement tools. Trusted AI, grounded in unified sales data, offers sales teams faster, smarter selling capabilities. Furthermore, sales engagement is baked directly into the CRM, allowing for accelerated sales cycles and more impactful buyer connections. Additionally, outcome-based enablement programs improve seller efficiency and productivity, ensuring sales teams operate at peak performance levels.\n\nSalesforce Sales Cloud includes Agentforce, comprising SDR (Sales Development Representative) and Sales Coach components. The autonomous agents are designed to scale sales teams effectively. Additionally, it focuses on building the pipeline by autonomously nurturing inbound leads around the clock and elevating sales performance by offering personalized coaching to sales representatives.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/4baaf885-82cd-42e6-9e9e-6141a1869524.png","url":"https://www.softwareadvice.ie/software/2764/salesforce-sales-cloud","@type":"SoftwareApplication","@id":"https://www.softwareadvice.ie/software/2764/salesforce-sales-cloud#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.softwareadvice.ie/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":18782,"ratingValue":4.4},"offers":{"price":"25","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Android, Platform ios, Platform ipad"},{"name":"eDesk","description":"eDesk is an essential tool for ecommerce businesses looking to provide exceptional customer service across all their sales channels. With its advanced AI-powered automation tools, eDesk simplifies customer support processes and generates insightful reports for eCommerce professionals. This enables users to efficiently manage customer queries and dedicate more time to driving sales growth. By utilizing eDesk, online retailers can focus on enhancing their customers' shopping experience, ultimately boosting their sales and revenue.\n\nThrough its App Store, eDesk offers more native integrations than any other customer support software. It seamlessly integrates with Amazon, as well as 75 other marketplaces, webstores, logistics tools and social networks. This means your support agents can access end-to-end order data with just one click.\n\neDesk is also the only customer support solution on the Amazon and Walmart developer councils.\n\nTo meet the needs of online sellers, eDesk has developed a whole suite of award-winning eCommerce tools. These include:\neDesk Smart Inbox which centralizes all your incoming messages and uses time-saving AI to automatically group queries, prioritize urgent messages and suggest responses.\nInsights which automatically analyzes support tickets and feedback so brands can make informed business decisions.\nLive Chat and Knowledge base which both enable customers to resolve their queries in real-time.  \nFeedback which automatically sends out targeted review requests to improve your seller ratings.\n\neDesk is trusted by thousands of customers worldwide. Each month, it powers over 14 million conversations, which generate billions of dollars of eCommerce transactions annually.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/b176e6ca-c35d-4f40-ab3f-0440e91cd16f.png","url":"https://www.softwareadvice.ie/software/163237/xsellco-fusion","@type":"SoftwareApplication","@id":"https://www.softwareadvice.ie/software/163237/xsellco-fusion#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.softwareadvice.ie/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":71,"ratingValue":4.4},"offers":{"price":"0","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud"},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Construction CRM Software","position":2,"item":"/directory/153/homebuilder-crm-software/software","@type":"ListItem"},{"name":"Salesforce Sales Cloud vs eDesk","position":3,"item":"https://www.softwareadvice.ie/compare/2764/163237/salesforce-sales-cloud/vs/xsellco-fusion","@type":"ListItem"}],"@id":"https://www.softwareadvice.ie/compare/2764/163237/salesforce-sales-cloud/vs/xsellco-fusion#breadcrumblist"}]}
</script>